Support manufacturing through tooling, automation, process improvements, and technical expertise. * Lead engineering project management and capital improvement initiatives. Quality Leadership: * Lead ...
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Support manufacturing through tooling, automation, process improvements, and technical expertise. * Lead engineering project management and capital improvement initiatives. Quality Leadership: * Lead ...
Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission ... With a performance-based model and strong support system, you're not just clocking in--you're ...
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Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission ... With a performance-based model and strong support system, you're not just clocking in--you're ...
Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission ... With a performance-based model and strong support system, you're not just clocking in--you're ...
Quick apply
Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission ... With a performance-based model and strong support system, you're not just clocking in--you're ...
Technical Support Engineer Remote information
See Kenedy, TX salary details
$37.1K - $44.5K
4% of jobs
$44.5K - $51.8K
12% of jobs
$57.4K is the 25th percentile. Wages below this are outliers.
$51.8K - $59.2K
12% of jobs
$59.2K - $66.6K
13% of jobs
The median wage is $72.3K / yr.
$66.6K - $73.9K
12% of jobs
$73.9K - $81.3K
9% of jobs
$81.3K - $88.7K
8% of jobs
$94K is the 75th percentile. Wages above this are outliers.
$88.7K - $96.1K
9% of jobs
$96.1K - $103.4K
9% of jobs
$103.4K - $110.8K
4% of jobs
$110.8K - $118.2K
10% of jobs
$37.1K
$78.2K
$118.2K
How much do technical support engineer remote jobs pay per year?
As of Aug 25, 2026, the average yearly pay for technical support engineer remote in Kenedy, TX is $78,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,400.00 per year, depending on experience, location, and employer.
What does a technical support engineer do in a remote role?
A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.
What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?
To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.
What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?
Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?
| Aspect | Technical Support Engineer Remote | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are common | Often requires similar certifications; may have less emphasis on formal degrees |
| Work Environment | Remote, often supporting enterprise clients or internal teams via online tools | Can be remote or on-site; supports customers via phone, email, or chat |
| Employer & Industry Usage | Used across tech companies, SaaS providers, and IT service firms | Common in tech, retail, and telecommunications industries |
Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.
More about Technical Support Engineer Remote jobs
What cities near Kenedy, TX are hiring for Technical Support Engineer Remote jobs?
Cities near Kenedy, TX with the most Technical Support Engineer Remote job openings:
Full-time
Re-posted 10 days ago
Job description
APC Director of Engineering & Quality
Position Summary:
The Director of Engineering Quality is responsible for leading APC's engineering, quality assurance, and environmental health safety (EHS) functions. This executive role oversees product engineering, manufacturing engineering, quality management, product compliance, continuous improvement, research and development, and workplace safety.
The Director partners closely with Operations, Sales, Supply Chain, and Executive Leadership to ensure APC delivers innovative products that meet the highest standards for quality, safety, manufacturability,
and customer satisfaction while driving operational excellence across the organization. The ideal candidate combines strong engineering expertise with strategic leadership, project management, and a passion for innovation while ensuring engineering solutions support APC's growth, operational excellence, and customer-first culture. At American Polymer Company (APC), we manufacture innovative underground utility enclosure solutions that protect critical infrastructure across North America. We believe we are only as good as our last production shift, and we continually strive to improve every aspect of our business.
Essential Responsibilities:
Engineering Leadership:
- Lead Product Engineering, Manufacturing Engineering, CAD Design, and R&D.
- Establish engineering standards, design procedures, and technical documentation.
- Develop new products while improving existing designs for manufacturability and cost.
- Support manufacturing through tooling, automation, process improvements, and technical expertise.
- Lead engineering project management and capital improvement initiatives.
Quality Leadership:
- Lead the company's Quality Management System (QMS).
- Develop and maintain quality standards across all manufacturing operations.
- Ensure products consistently meet customer specifications and regulatory requirements.
- Oversee incoming, in-process, and final product inspections.
- Lead root cause analysis, corrective actions (CAPA), and preventive actions.
- Monitor customer complaints, warranty claims, and quality metrics.
- Drive continuous improvement initiatives to reduce scrap, rework, and defects.
- Partner with Operations to improve first-pass yield and overall product quality.
- Prepare for and manage customer and third-party quality audits. Environmental Health Safety (EHS).
- Develop and lead APC's safety strategy and culture.
- Ensure compliance with OSHA and all applicable federal, state, and local regulations.
- Lead safety training, audits, inspections, and incident investigations.
- Develop corrective actions following safety incidents or near misses.
- Maintain required safety documentation and reporting.
- Ensure all manufacturing processes are performed safely.
- Promote employee engagement through proactive safety initiatives.
- Lead continuous improvement of workplace ergonomics and risk reduction.
Compliance & Product Testing:
- Ensure products comply with ASTM, ANSI, AASHTO, DOT, utility, municipal, and customer specifications.
- Oversee product validation and certification testing.
- Maintain engineering change control and technical documentation.
- Manage relationships with third-party testing laboratories and certification agencies.
Leadership Responsibilities:
- Lead Engineering, Quality, and Safety teams.
- Recruit, mentor, and develop department managers and technical staff.
- Establish annual department objectives and budgets.
- Promote cross-functional collaboration between Engineering, Operations, Sales, and Supply Chain.
- Build a culture focused on accountability, innovation, quality, and employee safety.
Key Performance Indicators (KPIs)
Area KPI:
- Safety Zero lost-time incidents; continuous reduction in recordable incidents.
- Quality Customer complaints, warranty claims, first-pass yield, scrap rate.
- Compliance Successful regulatory and customer audits.
- Engineering On-time project completion; new product launches.
- Manufacturing Support Downtime reduction; process improvements implemented.
- Product Cost Annual cost reduction through value engineering.
- Innovation New product development milestones.
- Continuous Improvement Lean/Six Sigma projects completed.
- Customer Satisfaction Product quality and technical support metrics
Required Qualifications:
Education:
- Bachelor's degree in Mechanical Engineering, Civil Engineering, Industrial Engineering, Manufacturing Engineering, or related discipline.
- Professional Engineer (PE) license preferred but not required.
- Master's degree is a plus.
Experience:
- 10+ years of engineering experience within manufacturing.
- 5+ years leading engineering teams.
- Experience with product development from concept through production.
- Strong knowledge of manufacturing processes including composites, polymers, fiberglass, precast concrete, plastics, or similar materials.
- Experience supporting manufacturing operations.
- Experience managing multiple engineering projects simultaneously.
Technical Skills:
- CAD software (SolidWorks or Inventor preferred).
- ERP/MRP systems.
- Product lifecycle management (PLM).
- Design for Manufacturing (DFM).
- Finite Element Analysis (FEA) preferred.
- Root Cause Analysis/
- Lean Manufacturing.
- Six Sigma principles.
- Project management software.
- Engineering documentation control
Core Competencies:
- Executive Leadership.
- Product Engineering.
- Manufacturing Engineering.
- Quality Management Systems (QMS).
- OSHA Environmental Health & Safety.
- Lean Manufacturing.
- Six Sigma / Continuous Improvement.
- Regulatory Compliance.
- Product Development.
- Risk Management.
- Strategic Planning.
- Cross-functional Leadership.
Physical Requirements:
- Ability to work in a manufacturing environment.
- Frequent walking throughout the facility.
- Ability to lift up to 40 pounds occasionally.
- Ability to stand for extended periods.
- Occasional travel to APC manufacturing facilities or customer locations.
Why Join APC:
American Polymer Company is a growing American manufacturer of innovative underground utility enclosure products serving the water, telecommunications, electrical, gas, irrigation, transportation, and
infrastructure markets. We are committed to delivering exceptional quality, innovative solutions, and outstanding customer service while investing in our employees, manufacturing capabilities, and the communities we serve.