Technical Support Engineer Remote Jobs in Fishkill, NY

Your role and responsibilities:

We are looking for a technically strong, customer-focused professional who is excited to help build and support a growing sales organization. In this Technical Inside Sales Specialist role, you will be at the center of the customer journey, pursuing incoming leads, providing technical guidance, supporting complex bids and proposals, and helping convert customer needs into meaningful sales opportunities.

You will work across sales, proposal, operations, and customer teams to keep opportunities moving, solve problems, and create a positive customer experience from the first inquiry through order and delivery support. The role also includes coordinating account setup, NDAs, order booking, warranty claims, escalations, and customer events.

Since the EPC and Industrial team is growing and investing, this position offers a unique opportunity to help shape new ways of working while building broad experience across technical sales, commercial operations, customer engagement, and account support. It is an ideal opportunity for someone who wants to make an impact today and grow into broader responsibilities over time.

While we are open to fully remote candidates, there is a strong preference for candidates to work hybrid out of our Houston, TX office.
This role is contributing to the Electrification Division in the United States.
You will be mainly accountable for:

• Serve as the primary inside sales and customer support resource, qualifying leads, providing technical guidance, and ensuring customers receive appropriate support before transitioning opportunities to outside sales.

• Manage and coordinate the proposal process by reviewing RFQs, overseeing Salesforce opportunities, supporting pricing and pre-negotiation activities, and ensuring on-time completion of key bid milestones and customer requirements.

• Drive customer satisfaction and project execution through proactive communication, proposal updates, post-sale order coordination, issue resolution, change order management, and escalation of critical concerns.

• Support business operations and sales performance by managing account administration, NDA and warranty processes, coordinating customer events, and developing sales reports and dashboards to help achieve budget and growth objectives.

Qualifications for the role:

• Bachelors Degree in Engineering or Business preferred. Candidates without a degree and commensurate experience will also be considered.

• 8 years of experience required, including at least 3 years of experience in the electrical industry.

• Familiarity with 3-phase AC Power Systems, including, but not limited to: modular substations, medium and low voltage switchgear, medium and low voltage motor control centers, switchboards, panelboards, and ancillary electrical distribution products.

• Experience with complex Bid, project proposal processes, and contact negotiations.

• Strong communication skills with ability to coordinate across customers and internal teams

• Preferred working knowledge of SFDC (Salesforce.com) & SAP (Systems Applications and Products in Data Processing), configuration programs with a willingness to learn new software tools.

• Experience supporting EPCs, industrial end users, or large account sales preferred

• Travel expectations < 10%

• Candidate must already have a work authorization that would permit them to work for ABB in the United States.

More about us

ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.

ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.

Why ABB?

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

MyBenefitsABB.com