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Technical Support Engineer Remote Jobs in Edmonds, WA

PactFi

Implementation Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

Own technical troubleshooting and support for covered accounts * Maintain visibility across product ... engineering, data migrations, product analytics, and support engineering in consulting ...

PactFi

Implementation Engineer

Seattle, WA · Remote

$130K - $150K/yr

Own technical troubleshooting and support for covered accounts * Maintain visibility across product ... engineering, data migrations, product analytics, and support engineering in consulting ...

VAST Data

Technical Account Manager - USA

Seattle, WA · On-site +1

... Support Engineers to handle all post-sales activity for the customer. As the Customer Success ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Edmonds, WA

Technical Support Engineer Remote information

See Edmonds, WA salary details

$41.2K

$86.8K

$131.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer remote in Edmonds, WA is $86,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $108,200.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What job categories do people searching Technical Support Engineer Remote jobs in Edmonds, WA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Technical Support Engineer Remote jobs?

Cities near Edmonds, WA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Edmonds, WA as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $86,788 per year, or $41.7 per hour.

Field Service and Support Technician

Passport Technology USA, Inc

Seattle, WA • Remote

$28 - $32/hr

Full-time

Re-posted 9 hours ago

Job description


Field Support Technician - Washington (Arlington,Seattle,Tacoma)


OUR COMPANY

Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada.

Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.


OVERVIEW

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

DUTIES AND RESPONSIBILITIES

General Duties:

  • Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products.
  • Install, configure, and maintain our hardware and software products, ensuring they meet quality and performance standards.
  • Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently.
  • Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary.
  • Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing.
  • Train casino personnel on the proper use and maintenance of our products.
  • Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
  • Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.
  • Maintain accurate records of service calls, repairs, and client interactions within Company’s ticketing system.

QUALIFICATIONS AND EXPERIENCE

  • Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software.
  • Knowledge of payment, loyalty, technology, hardware, and software systems.
  • Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
  • Customer-focused approach with a strong commitment to client satisfaction.
  • Ability to work independently and adapt to changing environments and priorities.
  • Familiarity with remote assistance tools and basic networking concepts.

CERTIFICATES AND/OR LICENSES REQUIREMENTS

  • Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous.
  • Employee shall qualify to for apply for Casino and Tribal licensing
  • Valid Driver’s License

PHYSICAL REQUIREMENTS

  • This role involves frequent travel to casino locations to provide on-site technical support.
  • Physical ability to lift and move equipment as needed for installations and repairs.
  • Ability to lift 30 lbs.