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Technical Support Engineer Remote Jobs in Dothan, AL

IQUASAR LLC

DevOps Engineer

Fort Novosel, AL · Remote

$60 - $90/hr

Fully Remote Position Type: Part time Clearance: Active Secret preferred; must be eligible for CUI ... Support identity and access management using Keycloak or similar platforms. * Implement and ...

IQUASAR LLC

Senior iOS Developer

Fort Novosel, AL · Remote

$61.50 - $79.50/hr

One of our clients is seeking a remote Senior iOS Developer * Position: Senior iOS Developer ... Provide technical guidance fostering a culture of continuous learning and improvement. * Assume ...

Liveops

Remote Spanish Bilingual Customer Service

Dothan, AL · Remote

$14 - $17.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

IQUASAR LLC

Senior Data Scientist

Fort Novosel, AL · Remote

This is a full-time 90% remote position, 10% to Brite's office in Reston VA. Key Responsibilities ... Generate and use simulated data to support training and testing of ML models. * Perform data ...

DSI Security Services

RVM Operations Manager

Dothan, AL · Remote

$65K - $75K/hr

The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Partner with Technical Services to troubleshoot and resolve operational issues. * Support ...

Amteck, LLC

BIM Technician - Electrical

Newton, AL · On-site +1

... to support our construction and engineering teams through advanced 3D modeling and coordination ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Sonepar

Services Sales Specialist

Dothan, AL · Remote

Provide pre-sale and post-sale support while appropriately leveraging Remote Support and Authorized ... Good technical writing, presentation, and communications skills with the ability to present topics ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Understand that leads support the work, but dialing drives results * Are motivated by structure ...

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Dothan, AL

Technical Support Engineer Remote information

See Dothan, AL salary details

$34.1K

$71.8K

$108.6K

How much do technical support engineer remote jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support engineer remote in Dothan, AL is $71,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $89,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Dothan, AL?

The most popular types of Technical Support Engineer jobs in Dothan, AL are:

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Cities near Dothan, AL with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

DevOps Engineer

Fort Novosel, AL • Remote

IQUASAR LLC
IT Services • 51 - 200 employees
Learn more about IQUASAR LLCexternal

$60 - $90/hr

Part-time

Posted 5 days ago

Job description

One of our clients is seeking a DevOps Engineer to join their Engineering team responsible for the development, maintenance, and reliability of cloud-based applications on DoD platform environments. The ideal candidate will have hands-on experience with Kubernetes, AWS/cloud infrastructure, CI/CD, Infrastructure as Code, and DevSecOps and will help build secure, reliable, and scalable platforms.
Position: DevOps Engineer
Location: Fully Remote
Position Type: Part time
Clearance: Active Secret preferred; must be eligible for CUI access
Certification: DoD 8570 IAT II certification or ability to obtain one (e.g., Security+ CE)
Task Description:

The DevOps Engineer will be responsible for building, maintaining, and improving Kubernetes-based cloud infrastructure and automated deployment environments. The role will work closely with application and platform teams to manage infrastructure such as code, CI/CD pipelines, identity and access management, monitoring, security, and platform reliability.
The engineer will also troubleshoot deployment and infrastructure issues, participate in Tier 2 on-call support, document operational procedures, and contribute to DevSecOps and DoD compliance initiatives.
Key Responsibilities:

  • Build, maintain, and troubleshoot Kubernetes clusters and containerized applications across cloud environments, including AWS EKS and RKE2.
  • Develop and manage Infrastructure as Code (IaC) using Terraform, Pulumi, or similar technologies.
  • Build, maintain, and optimize CI/CD pipelines, particularly GitLab CI and automated deployment workflows.
  • Manage AWS infrastructure including EC2, EKS, IAM, S3, and VPC.
  • Support identity and access management using Keycloak or similar platforms.
  • Implement and maintain monitoring, alerting, logging, and observability solutions.
  • Manage certificate lifecycle operations, including certificate renewals and automation.
  • Support container security, Iron Bank image compliance, ATO/C-ATO processes, and overall platform security.
  • Troubleshoot deployment failures, broken pipelines, infrastructure issues, and application integration problems.
  • Develop and maintain technical documentation, runbooks, ADRs, architecture standards, and operational procedures.
  • Participate in Tier 2 on-call rotations and support platform incidents.
  • Collaborate with application and engineering teams to establish DevOps and platform best practices.
  • Mentor junior engineers through code reviews, pairing, and knowledge sharing.
Qualifications:

  • Hands-on experience with Kubernetes, including deployment, management, and troubleshooting of clusters and workloads.
  • Experience with Infrastructure as Code (IaC) tools such as Terraform, Pulumi, or similar.
  • Strong experience with CI/CD, preferably GitLab CI or equivalent platforms.
  • Strong knowledge of Linux/Unix administration and command-line tools.
  • Experience with AWS cloud services, preferably EC2, EKS, IAM, S3, and VPC.
  • Experience with Docker, container image builds, and container registries.
  • Strong ability to work with YAML for Kubernetes manifests, CRDs, Helm charts, and pipeline configurations.
  • Strong problem-solving skills and ability to work independently in a remote environment.
  • Must be eligible for CUI access.
  • Possess or be able to obtain DoD 8570 IAT II certification, such as Security+ CE.
Preferred Qualifications:

  • Active Secret security clearance.
  • Experience with UDS Core, Iron Bank, and C-ATO/ATO processes.
  • Experience with Keycloak or similar IAM platforms.
  • Experience with Prometheus, Grafana, ELK, or similar monitoring and observability tools.
  • Proficiency in Go, Python, or Bash scripting.
  • Experience working in a DevSecOps environment with secure coding and vulnerability remediation.
  • Experience with GitOps tools such as ArgoCD or Flux.
  • Previous DoD experience, particularly supporting production ATO'd systems.
  • Experience with distributed architecture and everything-as-code approaches.
  • AWS certification related to platform or solutions architecture.
  • Experience developing architecture decision records, operational runbooks, and engineering standards.
If you are interested in this position, please send me a copy of your latest resume. Also, please let me know the best time and number to reach you to discuss this opportunity.
If this position is not the right fit for you, please feel free to share this opportunity with your friends, colleagues, or professional network.
Thank you!
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