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Technical Support Engineer Remote Jobs in Baraboo, WI

... to support our construction and engineering teams through advanced 3D modeling and coordination ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

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Technical Support Engineer Remote information

See Baraboo, WI salary details

$35.5K

$74.8K

$113K

How much do technical support engineer remote jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support engineer remote in Baraboo, WI is $74,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What cities near Baraboo, WI are hiring for Technical Support Engineer Remote jobs?

Cities near Baraboo, WI with the most Technical Support Engineer Remote job openings:

Infographic showing various Technical Support Engineer Remote job openings in Baraboo, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $74,754 per year, or $35.9 per hour.

Senior Project Manager Structural (Buildings)

Baraboo, WI • On-site, Remote

MSA Professional Services, Inc.
Civil Engineering Construction • 201 - 500 employees

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago


Key responsibilities

  • Lead building structure projects from pursuit through closeout, including defining scope, budgets, and schedules.

  • Oversee project execution by managing internal and external teams, facilitating meetings, and ensuring milestone delivery.

  • Manage project financials, including tracking budgets, invoicing, scope changes, and profitability.


MSA Professional Services rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Overview

Senior Project Manager - Structural (Buildings)

MSA is seeking a Senior Project Manager - Structural to lead building structure projects serving municipalities and public-sector clients. This role focuses on municipal facilities, water and wastewater treatment structures, waterfront infrastructure, parks & recreation facilities, and tank design - projects that communities depend on every day.

This is a leadership position for someone who doesn't just manage schedules - you drive outcomes, guide teams, steward financial performance, and build long-term client relationships.

If you're ready to take full ownership of complex structural building projects from pursuit through closeout, this is your platform.  You can office out of any of our WI, MN, IA or IL offices

Why This Role Matters

You won't be buried in production. You will:

  • Serve as the primary client-facing leader

  • Direct multi-disciplinary teams

  • Own budgets, scope, schedule, and profitability

  • Lead pursuit strategy and proposal development

  • Shape how projects are delivered across the firm

At least 75% of your billable time will be dedicated to project management leadership.

Who we are:

For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 500 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing - and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career.  That's why we offer:

  • Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you're not just doing a job - you're building your legacy and sharing in the success of the firm.

  • A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.

  • A flex time program that empowers you to manage your schedule - because life doesn't always fit inside 9 to 5

  • A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being

ResponsibilitiesWhat You'll LeadProject & Client Leadership

You are accountable for the full project lifecycle:

Pursuit

  • Lead proposal development and statements of qualifications

  • Evaluate Go/No-Go decisions with leadership

  • Participate in marketing and business development strategy

Initiation & Planning

  • Define scope, WBS, budgets, and schedules

  • Develop Project Management Plans (PMP) and QA/QC strategies

  • Assemble and align internal and external project teams

  • Establish stakeholder engagement strategies

Execution

  • Lead internal and external kickoff meetings

  • Facilitate client meetings and agency coordination

  • Oversee milestone delivery and document quality

  • Review complex technical documentation and calculations

  • Stamp/certify deliverables when licensed

Monitoring & Controlling

  • Track WIP, budget vs. actuals, scope, and schedule

  • Manage invoicing and receivables

  • Identify scope creep and secure amendments

  • Manage ERP entries, resource allocation, and approvals

Closeout

  • Ensure all commitments are met

  • Document lessons learned

  • Capture marketing success stories

  • Confirm and document client satisfaction

QualificationsWhat You Bring
  • Bachelor's degree in Engineering, Architecture, Construction Management, or related field

  • 10+ years of relevant Project Management experience (9 with advanced degree; 11 if unlicensed)

  • Professional licensure required (PE and or SE license preferred)

  • Completion of MSA's internal PM training or equivalent

  • Strong command of project financials (WIP, billings, budget vs. actual)

  • Demonstrated success managing complex, multi-disciplinary projects

  • Experience negotiating scope, budget amendments, and sensitive financial discussions

  • Advanced communication and stakeholder management skills

  • Proven ability to mentor and lead high-performing teams

  • The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

  • Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
  • Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
  • We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
  • Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
  • Pay & Perks: Competitive pay and unique perks that make MSA stand out.
  • Communities of Practice: Our think tanks and idea generators-regular collaboration and learning opportunities.
  • Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
  • Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
  • Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The salary for this position ranges from $99,875 to $159,800 per year commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Best-in-Industry Benefits - Eligible employees enjoy:

  • Quality Insurance Options: Medical, dental, and vision coverage for you and your family
  • Paid Time Off: Minimum of 17 days in the first year for full-time employees
  • Paid Holidays: 8 holidays per year
  • Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA's Short Term Paid Leave
  • Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
  • Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
  • 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
  • Short Term Incentive (STIP) bonus

 

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

 

Equal Employment Opportunity/Affirmative Action Employer

Employment Type: OTHER

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