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Technical Support Engineer Remote Jobs in Anderson, SC

TRULEO

Support Engineer

Greenville, SC · Remote

$100K/yr

This role is ideal for someone who enjoys solving technical problems, working directly with ... Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration ...

Wood Plc

Distribution Engineer (remote)

Greenville, SC · On-site +1

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

DISHER

Vision Engineer

Greenville, SC · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

DISHER

Vision Engineer

Greenville, SC · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

ABB

Protection and Control Engineer

Belton, SC · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

Quest Global

Controls Panel Design Engineer

Greenville, SC · Remote

$90K - $105K/yr

This role will be responsible for the design, development, integration, and technical support of ... Engineering support during FAT, SAT, commissioning, installation, troubleshooting and modifications.

New

ABB

Commercial Proposal Engineer

Belton, SC · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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Technical Support Engineer Remote information

See Anderson, SC salary details

$34.3K

$72.3K

$109.4K

How much do technical support engineer remote jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support engineer remote in Anderson, SC is $72,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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Technical Support Engineer Remote jobs near you

Support Engineer

TRULEO

Greenville, SC • Remote

$100K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

About TRULEO

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States. We help patrol officers, investigators, and command staff save time, solve more cases, and make better decisions through AI-powered reporting, investigations, and department intelligence.

Our platform connects to the systems agencies already use - including CAD, RMS, body-worn cameras, jail systems, and other public safety applications - to deliver actionable intelligence without requiring agencies to replace existing technology.

About the Role

We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents.

You'll work directly with customer IT teams to deploy, support, and optimize TRULEO within customer environments. From onboarding new agencies to monitoring connector health and troubleshooting technical issues, you'll ensure customers get the most out of the platform while serving as the technical bridge between Customer Success and Engineering.

This role is ideal for someone who enjoys solving technical problems, working directly with customers, and improving operational processes. You won't be developing new connectors or writing production software, but you'll own everything required to successfully deploy, maintain, and support them.

What You'll Do

  • Lead customer onboarding for TRULEO connectors and AI agents from planning through production deployment
  • Coordinate with customer IT teams to install agents, configure environments, provision accounts, and validate access
  • Troubleshoot installation, networking, authentication, and configuration issues
  • Validate customer credentials and resolve deployment blockers quickly
  • Monitor connector health and proactively resolve outages, expired credentials, and infrastructure issues
  • Follow up with customer IT teams to remediate offline systems and maintain reliable integrations
  • Configure AI workflows, prompts, reports, and customer-specific settings using existing TRULEO capabilities
  • Work directly with customers to optimize their deployments and improve AI performance
  • Track customer deployments and technical issues through Jira and internal operational tools
  • Escalate engineering issues with complete technical documentation while independently resolving operational issues whenever possible
  • Identify opportunities to improve processes and automate repetitive operational work

What We're Looking For

  • Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role
  • Strong troubleshooting and problem-solving skills
  • Experience working directly with customer IT departments
  • Familiarity with Windows administration, networking fundamentals, authentication, permissions, and enterprise software deployments
  • Excellent communication and organizational skills
  • Ability to manage multiple customer implementations simultaneously
  • Comfortable working in a fast-paced startup environment
  • Experience with Jira or similar ticketing systems

Nice to Have

  • Experience deploying on-premise or hybrid enterprise software
  • Experience with Windows Server, Active Directory, virtual machines, SSO, and networking
  • Experience supporting SaaS products
  • Familiarity with public safety, law enforcement, CJIS, or government technology environments
  • SQL, scripting, or automation experience
  • Experience working with AI-powered software

What Success Looks Like

Within your first year, you will:

  • Own day-to-day support and operations for customer connectors and AI agents
  • Reduce deployment timelines through operational improvements
  • Improve connector uptime through proactive monitoring and customer follow-up
  • Help customers realize value from TRULEO faster
  • Build repeatable processes that allow TRULEO to scale deployments across a rapidly growing customer base

Why TRULEO?

  • Help build the future of AI for public safety
  • Work directly with agencies making a real impact in their communities
  • Join a fast-growing startup where you'll have meaningful ownership from day one
  • Competitive compensation
  • Health benefits
  • 401(k)
  • Paid time off
Employment Type: FULL_TIME

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