Technical Support Engineer Remote Jobs in Idaho (NOW HIRING)

Engineer II, Field Service
PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.
Role Overview:
This field-based role provides on-site support for PacBio's innovative third-generation DNA sequencing platforms across the EMEA region. Key responsibilities include system installation, performance validation, and ongoing maintenance, repair, and upgrades at customer locations.

The position requires adaptability, extensive travel, and a commitment to exceeding customer expectations. The ideal candidate will possess strong technical and customer service skills and thrive in both independent and team-based settings.
Key Responsibilities:

• Install, maintain, upgrade, and repair PacBio equipment at customer sites.
• Accurately document service activities and expenses in a timely manner.
• Manage and maintain a dependable spare parts inventory.
• Collaborate with Territory Account Managers and Field Application Specialists to deliver exceptional customer service.
• Mentor and train junior and new service engineers.
• Develop and optimize operational procedures and processes.
• Share field insights by contributing to the knowledge base and communicating with the FSE team.
• Provide detailed feedback and analysis of field issues to Technical Support and service management.
• Author and refine service documentation, including alignment, replacement, and upgrade protocols.

Qualifications and Requirements:

• Associate or Bachelor's degree in Engineering, Mechatronics, or equivalent experience.
• Knowledge of biochemistry, biology, and/or life sciences.
• Strong analytical and troubleshooting skills with a problem-solving mindset.
• Proficiency with Windows and Linux OS, networking, and general computer hardware/software.
• Valid driver's license with a clean driving record.
• Excellent interpersonal, written, and verbal communication skills.
• Fluent French and English.
• Self-motivated and capable of working independently with minimal supervision.
• Based in the Paris, France area.
• Willingness and ability to travel extensively.

Preferred Experience:

• A minimum of three years' experience in servicing or supporting complex electromechanical or chemical equipment, preferred.
• Hands-on experience with life sciences instrumentation, particularly DNA sequencing technology, is highly advantageous.

This role is not eligible for visa sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

#LI-Remote

Salary Range:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or careers@pacificbiosciences.com for assistance.

Visit our following pages for more information on:

• FAQs

• Benefits

• Culture

• Equal Opportunity Employment