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Technical Support Engineer Remote Jobs in Idaho (NOW HIRING)

WSP

Lead Substation Project Engineer

Meridian, ID · On-site +1

$92K - $118K/yr

This position offers an onsite, hybrid, or remote work arrangement, depending on candidate location ... Support project reporting and proposal development efforts, including scope definition, technical ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Boise, ID · Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

ABB

Protection and Control Engineer

Lewiston, ID · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

WSP

Senior Lead Substation Project Engineer

Meridian, ID · On-site +1

This position offers an onsite, hybrid, or remote work arrangement, depending on candidate location ... This Opportunity Provides subject matter technical support and leadership for multi-site/phase due ...

Ardurra

Aviation Project Engineer

Idaho Falls, ID · On-site +1

This exciting Fully-Remote opportunity for candidates residing in Montana or Idaho . Required ... technical support Physical Requirements * Prolonged periods sitting at a desk and working on a ...

Ardurra

Aviation Project Engineer

Boise, ID · On-site +1

This exciting Fully-Remote opportunity for candidates residing in Montana or Idaho . Required ... technical support Physical Requirements * Prolonged periods sitting at a desk and working on a ...

West Coast Logistics

Civil Engineer

Boise, ID · On-site +1

$140K/yr

... remote-site projects with integrity and technical excellence. LOCATION Boise, ID (Remote ... Support and demonstrate the client's commitment to safety, environmental stewardship, and ...

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Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Idaho? For Technical Support Engineer Remote jobs in Idaho, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Idaho look for? The top searched job categories for Technical Support Engineer Remote jobs in Idaho are:
What cities in Idaho are hiring for Technical Support Engineer Remote jobs? Cities in Idaho with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Representative

Corporate Tools

Post Falls, ID • On-site, Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Overview
Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.
We've coded this job as "Flex," which means that it can be performed remotely, providing flexibility for our team members. The shift is Monday-Friday 8:00am-4:30pm and that is PST. If you are in a different time zone, you must adjust to this schedule.
Wage
$18.50 / hour
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future.
  • Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services.
  • Guide customers through the process of registering, transferring, and managing their domain names.
  • Assist customers with website setup, domain configuration, and troubleshooting website-related issues.
  • Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution.
  • Educate customers on best practices for domain management, DNS setup, and web hosting configurations.
  • Maintain accurate customer records, update account information, and document all customer interactions in the CRM system.
  • Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs.
  • Stay up to date with industry trends and advancements in domain and web hosting technologies.
  • Other client support duties as needed.

Requirements
  • Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help.
  • Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP).
  • Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly).
  • Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup.
  • Excellent communication skills, both verbal and written, with a friendly and personalized approach.
  • Technical aptitude and the ability to quickly learn and adapt to new technologies and processes.
  • Experience working with CRM systems and proficiency in using support tools and ticketing systems.
  • Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays.
  • Strong attention to detail with a no-exception approach to protecting account privacy.

Apply