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Technical Support Call Center Agent Jobs (NOW HIRING)

Conduent State & Local Solutions, Inc

$17.50 - $18/hr

Job Title Child Support Call Center Agent Location: Hamilton, NJ Pay Rate: $17.50 (None-Bilingual) $18.00 (Bilingual English & Spanish) Employment Type: Full-Time Shift Information: 7 weeks training ...

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Conduent, Inc.

Child Support Call Center Agent

Hamilton, NJ · On-site

$17.50 - $18/hr

Job Title Child Support Call Center Agent Location: Hamilton, NJ Pay Rate: $17.50 [None-Bilingual] $18.00 [Bilingual English & Spanish] Employment Type: Full-Time Shift Information: 7 weeks training ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Ultimately, the Call Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations. Minimum Qualifications:

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls ...

Talkishco

Call Center Agent

Jersey City, NJ

We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for ...

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Technical Support Call Center Agent information

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How much do technical support call center agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support call center agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does a technical support call center agent do?

A Technical Support Call Center Agent assists customers by troubleshooting and resolving technical issues related to products or services, often over the phone, email, or chat. They provide step-by-step solutions, guide users through technical processes, and escalate complex problems to higher-level support if necessary. Agents also document customer interactions and ensure a positive customer experience by communicating clearly and professionally.

What are the key skills and qualifications needed to thrive as a technical support call center agent?

To thrive as a Technical Support Call Center Agent, you need a solid understanding of computer systems, troubleshooting, and product knowledge, often supported by a high school diploma or relevant certifications. Familiarity with help desk ticketing systems, CRM software, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help agents address customer issues effectively and maintain satisfaction. These skills ensure quick resolution of technical problems and foster positive customer relationships, which are vital for business success.

What are some common challenges faced by technical support call center agents, and how can they be managed effectively?

Technical Support Call Center Agents often encounter high call volumes, complex technical issues, and occasionally frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and apply new technical information. Many companies provide structured training and knowledge bases to help agents succeed, and teamwork is emphasized so agents can collaborate or escalate issues when necessary. Regular feedback and coaching sessions also support continuous improvement and professional growth in this dynamic environment.

What is the difference between Technical Support Call Center Agent vs Customer Service Representative?

AspectTechnical Support Call Center AgentCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT companies, tech support firms, telecom providersRetail, banking, hospitality, various service sectors
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, service quality

While both roles involve assisting customers over the phone, Technical Support Call Center Agents focus on troubleshooting technical issues and providing product or service support, often requiring technical certifications. Customer Service Representatives handle general inquiries, billing, and customer satisfaction across various industries. The roles differ mainly in technical complexity and skill requirements, but both are essential for customer engagement and support.

What cities are hiring for Technical Support Call Center Agent jobs?

Cities with the most Technical Support Call Center Agent job openings:

What are popular job titles related to Technical Support Call Center Agent jobs?

For Technical Support Call Center Agent jobs, the most frequently searched job titles are:

Technical Support Call Center Agent jobs near you

Technical Support Call Center Manager

Iselin, NJ • On-site

Celerant Tech
See more jobs at Celerant Techexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Oversee all call center operations and staff

  • Prepare work schedules and adjust staffing based upon volume forecasts

  • Develop agents and supervisors through training and mentoring

Job description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. 

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

- Oversee all call center operations and staff

- Prepare work schedules and adjust staffing based upon volume forecasts

- Hire and onboard new team members

- Enable and motivate staff to provide a high level of customer satisfaction

- Ensure that team members meet company standards for professionalism

- Monitor and address responsiveness for tasks

- Prioritize and escalate tasks based upon multiple factors

- Evaluate performance through reporting and analysis

- Proactively effect change by improving management and processes

- Develop agents and supervisors through training and mentoring

- Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude

Optional Skills:

- Ability to remotely manage team members

- Experience as an agent in a call center for technical products or services

- Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. 

Optional Dental and Eye Care Coverage Available.


Requirements:

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude