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Technical Support Associate Jobs in Wichita Falls, TX

DOCUmation

Master Service Technician

Wichita Falls, TX

... that support DOCUmation and our service organization. Experience & Required Skills • 5+ years at an Associate or Entry Level Technician position preferred • Technical knowledge/skills • ...

GrayMatter

Commissioning Manager

Wichita Falls, TX

Provide technical leadership during startup, checkout, functional testing, and integrated systems ... Support commissioning and validation of Building Management Systems (BMS), Electrical Power ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Wichita Falls, TX

Technical Support Associate information

See Wichita Falls, TX salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Wichita Falls, TX is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Wichita Falls, TX?

The most popular types of Technical Support jobs in Wichita Falls, TX are:

What are popular job titles related to Technical Support Associate jobs in Wichita Falls, TX?

For Technical Support Associate jobs in Wichita Falls, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Wichita Falls, TX look for?

The top searched job categories for Technical Support Associate jobs in Wichita Falls, TX are:

What cities near Wichita Falls, TX are hiring for Technical Support Associate jobs?

Cities near Wichita Falls, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Wichita Falls, TX as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,995 per year, or $24 per hour.

Master Service Technician

DOCUmation

Wichita Falls, TX

Full-time

Re-posted 26 days ago

Job description

Master Service Technician

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Responsibilities include maximizing equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom/solution sharing. Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.

Analyze customer needs, recognize business opportunities, and influence sales volume growth. Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional. Complete all administrative aspects of the job on-time and error-free. Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Perform other activities that support DOCUmation and our service organization.

Experience and required skills include 5+ years at an Associate or Entry Level Technician position preferred, technical knowledge/skills, analysis (problem identification), attention to detail, customer service orientation, business skills, communications – verbal and written, planning and organizing (work management), teamwork (cooperation), work standards (concern for quality), and follow-up.

Education and certification include a minimum of a high school diploma or GED; AA degree or equivalent technical training, experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred, Xerox Production training, A+ / N+ Certification desired, 6 Manufacture Training Classes, PA Rating / exceeds requirements.

Physical requirements include the ability to lift 50 pounds and transport equipment parts and boxes.

Special requirements include having a valid driver's license and a clean driving record.

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