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Technical Support Associate Jobs in Syosset, NY (NOW HIRING)

Attentive

Senior IT Support Associate

New York, NY · On-site

$100K - $125K/yr

About the Role As a Senior IT Support Associate, you'll serve as the primary IT contact for our New ... technical projects. You'll also partner closely with IT teammates and ensure seamless support ...

Dore Partnership

Technology Associate

Manhattan, NY · On-site

We are seeking a motivated and reliable Technology Associate to join our Technology team. This is ... User Support: Provide timely and effective 1st and 2nd line technical support to end-users (both in ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot Fiber

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Sixt

Operational Support Associate Chelsea

Manhattan, NY · On-site

$26.50/hr

As an Operational Support Associate at SIXT, you'll be at the center of our rental operations ... Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease ...

Eaton

Purchasing Support Associate

Manhattan, NY · On-site

$23.75 - $30.75/hr

Education level required / Nivel educativo requerido Technical Degree or universitary studies in Supply Chain, customs, administration, industrial production or a related field Years and area of ...

Cantor Fitzgerald

Associate, Application Support

Manhattan, NY · On-site

$18.75 - $24.25/hr

... Associate in Application Support. This role involves ensuring the smooth operation of trading ... Responsibilities : • Monitor and respond to technical platform failures and trade disruptions ...

Chase

Trade Support Associate I

Manhattan, NY · On-site

$18.75 - $24.25/hr

Support trading desks in trade bookings, priority trade oversight, exception management, and ... Advanced technical skills, especially in Excel Preferred Qualifications, Capabilities, and Skills:

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Syosset, NY

Technical Support Associate information

See Syosset, NY salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Syosset, NY is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Syosset, NY are hiring for Technical Support Associate jobs? Cities near Syosset, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Senior IT Support Associate

Attentive

New York, NY • On-site

$100K - $125K/yr

Full-time

Posted 12 days ago

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), Inc.'s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
As a Senior IT Support Associate, you'll serve as the primary IT contact for our New York City office. You'll own frontline support, manage hardware logistics, and contribute to IT roadmap initiatives-all while maintaining high standards of responsiveness and execution. You'll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects. You'll also partner closely with IT teammates and ensure seamless support coverage and alignment across coasts. You'll have a direct impact on the IT Support roadmap and quarterly planning cycles, and will have opportunities to shape and elevate the employee IT experience.
This hybrid role requires on-site presence Tuesday through Thursday, from 9 AM to 6 PM EST
What You'll Accomplish
  • Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
  • Resolve support tickets in Jira Service Management promptly, meeting SLA targets
  • Unblock users who are looking to get the most out of our enterprise productivity tech stack, with great technical advice, partnership, and configuration changes
  • Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
  • Manage asset workflows - process hardware returns, maintain inventory, and handle e-waste
  • Participate in weekly sprint planning, owning 1-2 sprint tasks per cycle
  • Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
  • Keep tickets and documentation current to ensure visibility and cross-team alignment
  • Identify and drive process improvements to increase team efficiency and user satisfaction

Your Expertise
  • 4-5+ years of IT Support experience. Ideally in a hybrid or remote-first environment
  • Strong troubleshooting skills across macOS hardware, Zoom - AV systems, and networking
  • Proven track record of execution and ownership-you take initiative and follow through
  • Confident being the on-site point of contact, with strong communication and
    collaboration skills
  • Ability to effectively collaborate with West Coast IT peers, ensuring alignment across
    time zones and seamless end-user support
  • Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as
    Jamf and Intune
  • Experience with automation, low-code, or vibe coding platforms (Zapier, Claude Code,
    Codex, Replit, etc.)
  • Ability to stay composed and effective in a fast-paced environment

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
  • The US base salary range for this full-time position is $100,000 - $125,000 annually+ equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-HB1
By applying for this position, your data will be processed as per Attentive's Privacy Policy.
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other's champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive's success
Learn more about AWAKE, Attentive's collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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