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Technical Support Associate Jobs in Shakopee, MN

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

About the Role Canon USA Regional Technical Specialists support Regional Service Directors as the ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Shakopee, MN

Technical Support Associate information

See Shakopee, MN salary details

$11

$26

$61

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Shakopee, MN is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $28.27 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Shakopee, MN look for?

The top searched job categories for Technical Support Associate jobs in Shakopee, MN are:

What cities near Shakopee, MN are hiring for Technical Support Associate jobs?

Cities near Shakopee, MN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Replay Technical Support Specialist - Minneapolis, MN

DVSport, Inc.

Minneapolis, MN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

at DVSport | Minneapolis, MN/ Remote
Ever wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology.
Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country.
Have interest in Joining DVSport:
  • An industry leader in instant replay
  • A technology innovator for the past 25 years
  • Recognized market leader for replay throughout the collegiate and professional markets
  • Sport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wresting
  • An Emmy award-winning company

Your Role on this team:
The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.  

What We Look For:
  • Seeking Candidates with Technical Hardware and Support Experience in the following areas:
    • Integrated Computer software and hardware solutions, coaching or team setting a plus
    • Servers, capture/playback video equipment, and analogue or digital audio equipment
    • Experience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)
    • Video transport over HD-SDI or fiber
    • Networking protocols, managed switches, and fiber transport & SFPs
  • Bachelor's degree
  • Eagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.
  • Availability - while regular travel is expected, during the busy seasons this could be extensive
  • Flexibility - The position has an evening and weekend work schedule with offsetting time off during the week
  • Collaboration/team player with the ability to lead
  • Possess a high level of independent judgment within established procedures
  • Ability to create strong business relationships with all replay client participants
  • Demonstrate a tremendous work ethic while maintaining a positive and upbeat attitude
  • A proven commitment to safety measures and practices
  • Strong planning and organizational skills
  • Willingness to learn and seize the opportunity

Why work at DVSport?
  • Real exposure to the world of sports technology and developing leading tech for the industry.
  • Working alongside industry experts and professionals who move the company and the innovation forward.
  • Great opportunities to travel to and work at awesome events in a variety of sports
  • A very competitive compensation package (including a car allowance)
  • Exceptional benefits package that includes Medical, Dental, and Vision
  • 401K with matching company contributions.
  • Paid holidays including a paid community volunteer day
  • Generous Paid Time Off
  • Cutting edge technology to accomplish your job
  • Company branded gear

Job Specifics
  • Job Type: Full-time
  • Education: Associate/Bachelors (Preferred)
  • Location: This is a Work from Home role that requires residency in the Minneapolis metro area, and requires travel.  Candidates not based in the Minneapolis area would be required to relocate within 30 days of employment.

Benefits:
  • 401(k)
  • Dental insurance
  • Medical insurance
  • Vision insurance
  • Paid time off

Schedule:
  • Weekend and Evening availability required

Apply