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Technical Support Associate Jobs in Santa Rosa, CA

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Technical Support Associate information

See Santa Rosa, CA salary details

$12

$26

$62

How much do technical support associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support associate in Santa Rosa, CA is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Santa Rosa, CA? For Technical Support Associate jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Santa Rosa, CA look for? The top searched job categories for Technical Support Associate jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Technical Support Associate jobs? Cities near Santa Rosa, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,157 per year, or $27 per hour.
Certified Medical Assistant (Outpatient) - Day Shift, Full Time

Certified Medical Assistant (Outpatient) - Day Shift, Full Time

Adventist Health

Healdsburg, CA

$19.50 - $25.25/hr

Full-time

Posted 7 days ago

Adventist Health rating

7.8

Company rating: 7.8 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

132nd of 889 rated healthcare providers

Job description

JOB DESCRIPTION
Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.
Job Summary:
Performs non-invasive, routine, technical support services under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner or nurse midwife.
Job Requirements:
Education and Work Experience:
  • High School Education/GED or equivalent: Required

Licenses/Certifications:
  • Medical Assistant Certification from an accredited institution: Required
  • Basic Life Support (BLS) Health Care Provider certification from approved vendor per AH policy: Required
  • Successful completion of audiometry and vision training or have a certificate from CHDP: Preferred
  • Phlebotomy certificate: Preferred

Facility Specific License/Certifications:
  • Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Essential Functions:
  • Sets up exam rooms and checks in patients. Maintains a patient recall system, including continuity of care log for lab tests, referrals and transfers.
  • Obtains vital signs, and reports significant findings and pertinent patient observations to clinic physician.
  • Performs audiometry and vision testing.
  • Performs other job-related duties as assigned.

Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
#AHJOB
ABOUT US
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.PandoLogic. Keywords: Certified Medical Assistant (CMA), Location: Healdsburg, CA - 95448

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