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Technical Support Associate Jobs in Rosemount, MN

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

About the Role Canon USA Regional Technical Specialists support Regional Service Directors as the ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Canon U.S.A., Inc.

Regional Support Technician

Eagan, MN · On-site

$33.59/hr

Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct ... Associate's degree in mechanical or electronics, or equivalent experience. - Printer knowledge and ...

New

Nilfisk

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Nilfisk Group

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Nilfisk

Technical Service Rep I

Plymouth, MN · On-site

Provides technical assistance, troubleshooting and support for Customers, End Users and District ... Associate's degree in a technical field, mechanical, electrical or automotive technology, or ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Provide technical support to end users via phone, email, and remote support tools. * Troubleshoot ... High School Diploma/GED with 4+ years , Associate Degree with 2+ years , or Bachelor's Degree in ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

Associate's degree in Information Technology or a related field preferred Experience: * Minimum of 2 years of experience in IT support or a related technical role * Familiarity with Microsoft Office ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

Associate's degree in Information Technology or a related field preferred Experience: * Minimum of 2 years of experience in IT support or a related technical role * Familiarity with Microsoft Office ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rosemount, MN

Technical Support Associate information

See Rosemount, MN salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Rosemount, MN is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.02 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Rosemount, MN look for?

The top searched job categories for Technical Support Associate jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Technical Support Associate jobs?

Cities near Rosemount, MN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Rosemount, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,513 per year, or $25.2 per hour.

Regional Support Technician

Canon U.S.A., Inc.

Eagan, MN • On-site

$33.59/hr

Full-time

Posted 4 days ago

Canon U.S.A. rating

7.7

Company rating: 7.7 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

79th of 161 rated electronics manufacturers

Job description

About the Role
Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact
- Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.
This role is eligible for a transportation allowance.
Company Overview
About our Company -#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#LI-KG1 #PM19

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