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Technical Support Associate Jobs in Rosedale, NY

JPMorgan Chase & Co.

Trade Support Associate I

Manhattan, NY · On-site

$18.75 - $24.25/hr

Support trading desks in trade bookings, priority trade oversight, exception management, and ... Advanced technical skills, especially in Excel Preferred Qualifications, Capabilities, and Skills:

BronxCare Health System

Lab Support Associate

Bronx, NY · On-site

Calling/logging "Panic Values." Answer phones; route calls - technical and others to appropriate lab. Perform all tasks necessary for specimens for "Reference Lab., e.g., filling out forms, physical ...

BronxCare Health System

Lab Support Associate

Bronx, NY · On-site

$28.81/hr

Calling/logging "Panic Values." Answer phones; route calls - technical and others to appropriate lab. Perform all tasks necessary for specimens for "Reference Lab., e.g., filling out forms, physical ...

City of New York

Summons Processing Support

Corona, NY · On-site

$50K - $60K/yr

Only those serving as a permanent Clerical Associate can be considered for an interview. The NYC ... The Clerical Associate will perform administrative duties in support of the New York City Air ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on ...

Abaxis

Diagnostic Technical Specialist

New York, NY · On-site +1

$69K - $100K/yr

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics ... Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.

Highmark Health

Associate Technical Analyst

New York, NY · On-site +1

$90K/yr

JOB SUMMARY This Associate Technical Analyst position is a key member of the clinical application ... Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rosedale, NY

Technical Support Associate information

See Rosedale, NY salary details

$11

$25

$60

How much do technical support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support associate in Rosedale, NY is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.79 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Rosedale, NY are hiring for Technical Support Associate jobs?

Cities near Rosedale, NY with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Rosedale, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,000 per year, or $26 per hour.

AV & Collaboration (AV&C) Support

New York, NY • On-site

Inabia Solutions and Consulting, Inc.
IT Services • 11 - 50 employees
Learn more about Inabia Solutions and Consulting, Inc.external

Full-time

Re-posted 3 days ago

Job description

Overview
Inabia is seeking an AV & Collaboration (AV&C) Support Contractor for a 6-month onsite engagement in New York City, with the possibility of conversion to a full-time position. In this role, you will take ownership of day-to-day audiovisual and collaboration operations, allowing senior AV engineers to remain focused on infrastructure projects, office builds, and larger engineering initiatives.
Responsibilities
  • Own day-to-day AV support operations (business as usual)
  • Perform daily room readiness checks and sweeps across the office floor
  • Manage and respond to AV&C support tickets submitted through Zendesk
  • Handle real-time issue triage and resolution for conference rooms and collaboration spaces
  • Coordinate with internal AV engineers to escalate complex or infrastructure-level issues
  • Maintain accurate documentation of incidents, resolutions, and recurring issues
  • Ensure all AV equipment is operational, properly configured, and ready for meetings and events

Key Qualifications
  • Approximately 3+ years of hands-on experience in AV or unified collaboration technology support
  • Proficiency with audiovisual systems, conferencing hardware, and room control systems
  • Experience using ticketing platforms, with Zendesk strongly preferred
  • Strong real-time troubleshooting and problem-solving skills in a fast-paced office environment
  • Ability to work fully onsite in New York, NY
  • Excellent communication and end-user customer service skills

Preferred Qualifications
  • Senior-level AV support or AV engineering background
  • Experience supporting enterprise-scale AV infrastructure and room design initiatives
  • Familiarity with large corporate office AV environments

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