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Technical Support Associate Jobs in Rosedale, NY

Attentive

Senior IT Support Associate

New York, NY · On-site

$100K - $125K/yr

About the Role As a Senior IT Support Associate, you'll serve as the primary IT contact for our New ... technical projects. You'll also partner closely with IT teammates and ensure seamless support ...

Dore Partnership

Technology Associate

Manhattan, NY · On-site

We are seeking a motivated and reliable Technology Associate to join our Technology team. This is ... User Support: Provide timely and effective 1st and 2nd line technical support to end-users (both in ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Pilot Fiber

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Sixt

Operational Support Associate Chelsea

Manhattan, NY · On-site

$26.50/hr

As an Operational Support Associate at SIXT, you'll be at the center of our rental operations ... Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rosedale, NY

Technical Support Associate information

See Rosedale, NY salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Rosedale, NY is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Rosedale, NY are hiring for Technical Support Associate jobs? Cities near Rosedale, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate Technical Designer - Mens & Ladies Active, Lounge, Underwear

Wiesner Products Inc

New York, NY

$60K - $65K/yr

Full-time

Re-posted 4 days ago

Job description

Company Overview

Wiesner Products Inc. was established in 1971 and had been a fast-growing company with a strong portfolio of consumer-focused products within 25 different categories. For more details on the company profile, please visit www.wpiny.com.

Position: Associate Technical Designer, Apparel

Categories: Mens & Ladies: Active, Lounge, Underwear

Location: New York, NY: In Office (Midtown, Manhattan)

Position Overview:

We are seeking a skilled and detail-oriented Associate Technical Designer to support the fit approval process from development through production.

The ideal candidate is a collaborative team player with expertise in fit, patternmaking, and product lifecycle management.

This role will be reporting into the Head of Technical Design and independently own specific categories, while also supporting other Senior Technical Designers across all divisions.

Key Responsibilities:

  • Analyzing Garments: Measure and review a high volume of Samples with exceptional accuracy (est. 20+ Samples per week)
  • Fittings: Lead and conduct fittings on both live fit model and Dress Form 3-4 times per week
  • Pattern Expertise: Develop and maintain block specs and grading. Analyze factory paper patterns and make pattern corrections
  • Tech Pack Ownership: Create and maintain detailed tech packs in Excel, including specs, grading, and construction details. Communicate detailed fit comments to Vendors through written summaries, sketches, and photos
  • Time and Action Management: Develop and maintain production calendars, regular communication with Vendors on deadlines
  • Cross Functional Support: Support Senior Technical Designers in all other divisions

Required Qualifications:

  • 1-2+ minimum years of experience in a technical design or patternmaking role (1 year of an internship w/ a Technical Design or Patternmaking team can be considered)
  • Advanced patternmaking knowledge. Ability to analyze patterns and translate garment fit issues to pattern corrections
  • Advanced proficiency in Excel. Competencies include data entry & formatting, utilizing formulas, sorting & filtering, look up functions, logical & advanced functions, pivot tables, conditional formatting, data validation
  • Intermediate proficiency in Illustrator & Photoshop. Must be able to utilize Illustrator and Photoshop to draw sketches and pattern corrections

Preferred Qualifications:

  • Proficiency in AI & 3D programs, such as Browzwear V-Stitcher, CLO, Fermat

Salary Range: $60,000 - $65,000 (Annually)

Application Instructions: Please mention your portfolio link in the resume or submit your recent work samples when applying. Thank You!