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Technical Support Associate Jobs in Riverview, FL

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between ... OR Associate degree in from an accredited college or university with at least 25% of the completed ...

Wipro

Customer Support associate- Financial

Tampa, FL · On-site

$16 - $17/hr

Customer Support associate- Financial City: Tampa State/Province: Florida Posting Start Date: 7/30 ... technical training completed Mandatory Skills: Claims_Processing . The expected compensation for ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Riverview, FL

Technical Support Associate information

See Riverview, FL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support associate in Riverview, FL is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.61 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Riverview, FL?

The most popular types of Technical Support jobs in Riverview, FL are:

What are popular job titles related to Technical Support Associate jobs in Riverview, FL?

For Technical Support Associate jobs in Riverview, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Riverview, FL look for?

The top searched job categories for Technical Support Associate jobs in Riverview, FL are:

What cities near Riverview, FL are hiring for Technical Support Associate jobs?

Cities near Riverview, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Riverview, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,811 per year, or $22 per hour.

Technical Support Associate (Part-Time)

Lucent Group

Tampa, FL

Part-time

Posted 10 days ago

Job description

Technical Support Associate- Part-Time


Job Summary
The Technical Support Associate reports directly to the IT Technician II providing technical assistance for the IT Team with ensuring that computers, software, systems, and other technology resources operate effectively. This is an entry-level position with entry-level troubleshooting of technical issues to assist with the workforce's ability for workflow technical efficiency.

Key Responsibilities

  • Provide friendly and timely technical in-person support for onsite computer, phone, email, or ticket-based requests.
  • Assist with entry level tasks such as set up of computers, monitors, peripherals and other technical issues as well as troubleshooting minor ticket issues.
  • Escalate complex or recurring issues to appropriate technical resources.
  • Assist with technology inventory and asset tracking.
  • Adhere to all established policies and procedures per the company handbook.
  • Follow all security, privacy, and technology procedures.
  • Stay current with commonly used software, systems, and workplace technology.
  • Complete CompTIA Network and Security+

Qualifications

  • High school diploma or equivalent; technical education or certification is a plus.
  • CompTIA Network+ and Security+ Certificate, a plus (plan to complete timely once hired)
  • One year of customer service, technical support, or computer-related experience, preferred but not required.
  • Basic understanding of computers, operating systems, networking, and common business applications.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and customer service skills.
  • Ability to explain technical information clearly to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize multiple requests and work effectively in a fast-paced environment.
  • Willingness to learn new technologies and systems.


Lucent Group Inc. is committed to fostering a diverse, equitable, and inclusive workplace where every employee is valued, respected, and supported and welcomes individuals of all backgrounds, experiences, perspectives, and abilities and believe that a diverse team strengthens our organization and the communities we serve. Lucent Group, Inc. is anequal opportunity employer and makes employment decisions based on qualifications, skills, experience, and organizational needs and is committed to providing a workplace free from discrimination and harassment and to ensuring that all employees have the opportunity to contribute, grow, and succeed.

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