Technical Support Associate Jobs in Rancho Cordova, CA

Working under the direction of the Chief Information and Innovation Officer and the Product Manager, the SCADA Technical Writer is responsible for developing, maintaining, and improving technical documentation supporting Trimark's SCADA solutions for utility-scale renewable energy projects. The SCADA Technical Writer works closely with SCADA engineers, software developers, project managers, and subject matter experts to create clear, accurate, and professional control narratives, HMI narratives, operating procedures, system descriptions, and customer-facing documentation that communicates complex system functionality and operational workflows.
Primary Responsibilities

• Collaborate with SCADA engineers, software developers, project managers, and other technical personnel to gather, organize, and document technical information.
• Develop and maintain technical documentation including system descriptions, commissioning procedures, user guides, standard operating descriptions, and customer deliverables.
• Create, maintain, and improve control narratives, HMI narratives, system architecture documentation, and operational workflows.
• Review and enhance block diagrams, communications architectures, system workflows, and related engineering documentation to improve clarity, completeness, and usability.
• Translate complex technical concepts into clear documentation suitable for customers, operators, technicians, engineers, and internal stakeholders.
• Participate in design reviews, project meetings, and engineering discussions to ensure documentation accurately reflects system functionality and project requirements.
• Maintain document revision history and version control throughout the project lifecycle.
• Ensure consistency, quality, and compliance with company documentation standards and customer requirements.
• Collaborate closely with engineering teams to stay informed of product enhancements, software releases, and system modifications.
• Support continuous improvement of documentation processes, templates, and standards.

Secondary Responsibilities

• Support organizational culture, values, and reputation in its markets and with all staff, customers, suppliers, partners, and regulatory bodies.
• Demonstrate strong interpersonal skills with the ability to engage effectively with all levels of management, staff, customers, and partners.
• Work collaboratively across engineering, operations, and project teams.
• Represent the Trimark Associates brand professionally to customers and vendors.
• Periodically communicate activities and project status to leadership.
• Respond to calls, emails, and messages in a timely manner.
• Support documentation management and maintenance of project records and databases.

Qualifications & Requirements
Bachelor's degree in Technical Communications, Electrical Engineering, Electrical Engineering Technology, Computer Engineering, Computer Science, or a related field; equivalent experience may be considered. Requires professional experience creating technical documentation within industrial automation, SCADA, controls engineering, power systems, renewable energy, or other highly technical environments.
The successful candidate must possess excellent written and verbal communication skills, exceptional attention to detail, and the ability to understand and document complex technical systems. Experience working with industrial control systems, SCADA platforms, control narratives, HMI narratives, communications networks, and engineering documentation is highly desirable.
Must be legally authorized to work in the United States of America. This position is not eligible for sponsorship of a work visa.
Preferred qualifications include familiarity with utility-scale solar, battery energy storage systems (BESS), microgrids, power generation facilities, industrial communications protocols, and document control practices. Candidates should demonstrate the ability to manage multiple projects simultaneously while maintaining high standards of accuracy and quality.
About Trimark
Trimark is an industry leader in the movement towards a greener grid and a cleaner future. We design systems and provide services to enable the integration of large-scale renewable power plants into the power grid. Our products are at the forefront of generating dispatchable power from renewable plants by combining the intermittent renewable resource with energy storage. We manage thousands of renewable energy sites for industry-leading clients and support regulatory and operational compliance solutions for complex systems associated with critical infrastructure - electric loads, power generation, water infrastructure and other similar applications.
Trimark provides systems and servicesthat power producers, utility providers, and independent load serving entities need to participate in organized electric markets, as well as the information ISO's and Balancing Authorities need to manage the bulk electric grids. Our team designs systems from concept to commissioning, including system and network architecture, software development, component assembly,technology configuration,installation, testing, certification, ongoing support, and maintenance.
Equal Opportunity
Trimark is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.
E-Verify
Trimark will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
Work Authorization
This role is Not Eligible for sponsorship by Trimark, including future sponsorship. Candidates must reside in the United States.
Pay Transparency
Compensation is based on market rate, job level, job related knowledge, skills, experience, education, and certifications.
Candidate Safety
Trimark engages in a structured hiring process during which you will meet with multiple team members. We do not issue offers based on email contact and will not ask for your personal or sensitive information prior to an accepted offer. Communications from our talent team will come from the trimarkassoc.com domains.
Unsolicited Candidate Referrals
Trimark values our strategic partnerships with our agency partners who may supplement our internal recruitment team's efforts from time to time. To submit candidates for consideration, agency partners must have an executed agreement signed by Trimark's president and a job specific requisition. Without such agreements in place, Trimark will not pay a fee to any agency. Unsolicited referrals from any source other than directly from a candidate will be considered Trimark property and will be considered to have been referred by the agency free of any charge or fee. This includes resumes, partial resumes, candidate profiles, and candidate details or information.