ZipRecruiter

Log In

1

Technical Support Associate Jobs in Raeford, NC (NOW HIRING)

K2K9 SOLUTIONS LLC

IT Specialist

Jackson Springs, NC · On-site

This individual will provide hands-on technical support to staff across multiple locations, manage ... Associate or bachelor's degree in information technology, Computer Science, or related field (or ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Raeford, NC

Technical Support Associate information

See Raeford, NC salary details

$9

$20

$47

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Raeford, NC is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Raeford, NC look for? The top searched job categories for Technical Support Associate jobs in Raeford, NC are:
What cities near Raeford, NC are hiring for Technical Support Associate jobs? Cities near Raeford, NC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Raeford, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,377 per year, or $20.4 per hour.

Research Data Associate

Odyssey Systems Consulting Group, Ltd.

Fort Liberty, NC • On-site

$13.50 - $17.50/hr

Full-time

Re-posted 14 days ago

Job description

Position Summary
Odyssey is looking for a Research Data Associate to design, develop and implement web-based applications to support data management activities associated with clinical investigations to support the Traumatic Brain Injury Center of Excellence (TBI CoE). The role requires proving assurance of accurate documentation in compliance with all governing regulations for the collection, validation, and analysis of TBI- relevant research and outcomes data, and incudes interaction with relevant TBI stakeholders and to elicit and document business needs when modifying existing or creating new system functionality. This job is onsite at Ft. Bragg, North Carolina.
***Contingent upon contract award***
Responsibilities
Duties include, but are not limited to:
  • Develops, codes, deploys and maintains web applications and websites.
  • Provides application development and technical support for customer websites.
  • Prepares functional specifications from which programs will be written, and then designs, codes, tests, debugs and documents programs.
  • Provides technical expertise in the use of Database Management System (DBMS); evaluates and recommends available DBMS products to support validated user requirements.
  • Designs, maintains, and updates complex and dynamic web based forms using JavaScript/HTML.
  • Interacts with stakeholders to elicit and document business needs when modifying existing or creating new forms.
  • Plans and coordinates security measures data integrity, backup systems, and database security.
  • Prepares data for entry into FITBIR (or other relevant databases).
  • Maintains current knowledge of relevant technology as assigned.
  • Detailed knowledge of Oracle, PLSQL, .NET, JavaScript,
  • Maintains system protocols by writing and updating procedures, maintaining user documentation.
  • Maintains a change-management process with a dynamic prioritization of change requests that is aligned to the mission and stakeholder requirements.

***Contingent upon contract award***
Qualifications
Minimum Required Qualifications
Citizenship: Must be a US citizen.
Clearance: Ability to Obtain Secret.
Education: Bachelor's Degree in computer science or software engineering required.
Years of Experience: 3-5 years of experience in .NET, HTML, JavaScript, C# and SQL development strongly preferred.
Preferred Qualifications
Certifications: Comp TIA Security+ or equivalent certification preferred.
Knowledge, Skills and Abilities:
  • Knowledge of the principles, methods, and techniques used in web software development.
  • Ability to follow general instructions; must be self-motivated; excellent communication, writing, and analytical skills;
  • Knowledge of Oracle and PLSQL, and Microsoft Visual Studio and Microsoft Team Foundation Server projects.
  • Ability to follow detailed instructions and problem-solving skills required.
  • Adherence to legal, professional and ethical codes with respect to confidentiality and privacy.
  • May encounter patients who are confused, agitated, or abusive.
  • Must be available to travel locally, regionally and nationally. May include hours in the late afternoons, evenings, and/or weekends, depending on study assessments and participant scheduling requirements.

Additional Information
Location: 2843 Normandy Drive, Ft. Bragg, NC
Travel: Some required.
Remote, Onsite, or Hybrid: Onsite
#LI-JC1
***Contingent upon contract award***
Company Overview
Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military's operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.
Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.
Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply