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Technical Support Associate Jobs in Hickory, NC (NOW HIRING)

Williams-Sonoma, Inc.

Tech Support Admin II

Claremont, NC

$40K - $46K/yr

Associate Degree in a technical or computer related field of study, or equivalent related experience. * 3-5 Years' Desktop Support experience supporting hardware and software on Intel * Extensive ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

The ideal candidate will have strong technical expertise and a passion for solving technical issues ... Modern Desktop Administrator Associate, or similar are a plus. Knowledge, Skills and Abilities * In ...

Vestas Wind Systems

L1 Troubleshooter Madrid

Crouse, NC · On-site +1

... Technical Associate Degree (FP Superior) in Electronics, Automation, Robotics, or Renewables ... To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hickory, NC

Technical Support Associate information

See Hickory, NC salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Hickory, NC is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Hickory, NC look for? The top searched job categories for Technical Support Associate jobs in Hickory, NC are:
What cities near Hickory, NC are hiring for Technical Support Associate jobs? Cities near Hickory, NC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hickory, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,987 per year, or $22.1 per hour.

Field & Junior Network Support Technician

Century Furniture LLC

Hickory, NC • On-site

Full-time

Posted 12 days ago

Century Furniture rating

7.8

Company rating: 7.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

9th of 51 rated furniture manufacturers

Job description

Position Summary
The Field & Junior Network Support Technician is responsible for providing technical support for end users while assisting with the maintenance, monitoring, and troubleshooting of the organization's network infrastructure. This position provides onsite support at company locations and requires regular travel between facilities to install, maintain, and support computer systems, network equipment, and end-user technology.
This role combines desktop support with hands-on networking responsibilities and is ideal for someone looking to expand their networking knowledge while supporting manufacturing, warehouse, and office environments. The ideal candidate is customer-focused, technically skilled, organized, and comfortable working independently in a fast-paced environment.
Key Responsibilities
  • End User & Field Support
  • Provide Tier II and Tier III technical support for desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain Windows workstations and software applications.
  • Troubleshoot hardware, software, and connectivity issues.
  • Travel between company locations to provide onsite technical support as needed.
  • Set up new employee workstations, user accounts, and equipment.
  • Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
  • Image, deploy, and replace computers using company standards.
  • Install, configure, and troubleshoot local and network printers.
  • Coordinate printer repairs with third-party vendors when necessary.
  • Deliver exceptional customer service while resolving technical issues.
  • Network Support
  • Assist with the installation, configuration, and troubleshooting of network switches, wireless access points, routers, and firewalls.
  • Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, and VLANs.
  • Assist with switch replacements, network upgrades, and infrastructure improvements.
  • Monitor network performance and escalate infrastructure issues as appropriate.
  • Maintain network documentation, diagrams, and IP address records.
  • Support implementation of network security best practices.
  • Project Responsibilities
  • Participate in IT infrastructure projects, including PC deployments, office relocations, hardware lifecycle replacements, and network refreshes.
  • Assist in documenting technical procedures and standards.
  • Support cybersecurity initiatives and endpoint security solutions.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 3-5 years of IT support experience.
  • Working knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, TCP/IP networking, DHCP, DNS, and network printers.
  • Strong troubleshooting and customer service skills.
  • Valid driver's license with the ability to travel regularly between company locations.
  • Ability to work independently while managing multiple priorities

Preferred Qualifications
  • Experience with Cisco, Aruba, Ubiquiti, or similar networking equipment.
  • Experience supporting manufacturing environments.
  • Knowledge of structured cabling.
  • Basic PowerShell scripting.
  • CompTIA A+ Certification.
  • CompTIA Network+ Certification.
  • Microsoft Certifications.

Physical Requirements
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
  • Frequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.

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