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Technical Support Associate Jobs in Hickory, NC (NOW HIRING)

NESCO Inc

Inside Sales / Customer Service

Conover, NC · On-site

$19.23 - $24.04/hr

Provide commercial and technical support for existing user or prospective buyer inquires * Maintain ... our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical ...

New

Computer Task Group, Inc

IMS Technician

Conover, NC · On-site

Associate degree in Computer Science or related field Description The IMS Technician will provide technical support for daily operations, assisting with the maintenance and support of IMS systems ...

Computer Task Group, Inc

IMS Technician

Conover, NC

Associate degree in Computer Science or related field Description The IMS Technician will provide technical support for daily operations, assisting with the maintenance and support of IMS systems ...

Bosch Group

BiM Milling & Side Set 2nd

Lincolnton, NC · On-site

ISO certified, our associates engage in BPS, CIP and 5S . By choice, we are committed to a diverse ... technical support as needed. The technical operations will include equipment setups for the area ...

Bosch Group

BiM Milling & Side Set 2nd

Lincolnton, NC · On-site

ISO certified, our associates engage in BPS, CIP and 5S . By choice, we are committed to a diverse ... technical support as needed. The technical operations will include equipment setups for the area ...

Market Securities

System & Support Engineer

Casar, NC · Hybrid

Technical Skills * Proficiency in scripting and automation: PowerShell preferred; Python or ... Modern Desktop Administrator or Azure Administrator Associate. * VMware Certified Professional (VCP)

EnergyUnited

Test Technician

Statesville, NC · On-site

Provide technical support to regional operations personnel and other departments. Skills ... Test Technician II * Associate degree in electrical, electronics, computer technology, or related ...

EnergyUnited

Test Technician

Statesville, NC

Provide technical support to regional operations personnel and other departments. Qualifications ... Test Technician II * Associate degree in electrical, electronics, computer technology, or related ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hickory, NC

Technical Support Associate information

See Hickory, NC salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Hickory, NC is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Hickory, NC?

For Technical Support Associate jobs in Hickory, NC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hickory, NC look for?

The top searched job categories for Technical Support Associate jobs in Hickory, NC are:

What cities near Hickory, NC are hiring for Technical Support Associate jobs?

Cities near Hickory, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hickory, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,987 per year, or $22.1 per hour.

Seasonal, Operations Technical Specialist (Part Time)

H&R Block

Hickory, NC • On-site

$46K - $61K/yr

Full-time

Re-posted 8 days ago

H&R Block rating

5.6

Company rating: 5.6 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

146th of 151 rated financial services

Job description

About the Role
The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you'll play a critical role in successful office openings, daily operations, and seasonal closures.
Day to day, you'll...
  • Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
  • Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
  • Perform custodial tasks to ensure offices are clean, organized, and ready for operation
  • Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
  • Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
  • Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
  • Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
  • Deliver supplies and materials to and from office locations in a timely and organized manner
  • Maintain accurate inventory of district resources, supplies, and computer equipment
  • Maintain up-to-date technical knowledge of supported products and systems
  • Partner with district leadership and technology teams to support office readiness goals
  • Participate in required training and complete other duties as assigned

Required Qualifications
Work Experience:
  • Ability to follow direction while exercising sound judgment in a field-based environment
  • Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
  • Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
  • Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
  • Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
  • Must have reliable transportation to travel between office locations as required
  • Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
  • Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
  • Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Preferred Qualifications
Work Experience:
  • Experience partnering with operations and/or technology teams
  • Exposure to inventory tracking or asset management
  • Familiarity with virtual collaboration tools

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

What H&R Block employees say

Pay

Benefits

Hours and flexibility

Workplace

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H&R Block logo

About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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