L2 Technical Support Analyst
Roseland, NJ · On-site
JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion. Key ...
L2 Technical Support Analyst
Roseland, NJ · On-site
JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion. Key ...
Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...
Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...
Diagnostics Technical Support Representative POSITION SUMMARY The Diagnostics Technical Support ... REQUIRED QUALIFICATIONS • Associate's degree in computer engineering, Software Engineering or ...
Diagnostics Technical Support Representative POSITION SUMMARY The Diagnostics Technical Support ... REQUIRED QUALIFICATIONS • Associate's degree in computer engineering, Software Engineering or ...
Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...
Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...
VFD Technical Support Specialist
NJ · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
VFD Technical Support Specialist
NJ · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
VFD Technical Support Specialist
NY · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
VFD Technical Support Specialist
NY · Remote
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
New
As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The goal is to drive ...
As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The goal is to drive ...
Associate Technical Designer - Mens & Ladies Active, Lounge, Underwear
New York, NY · On-site
$60K - $65K/yr
We are seeking a skilled and detail-oriented Associate Technical Designer to support the fit approval process from development through production. The ideal candidate is a collaborative team player ...
Quick apply
Associate Technical Designer - Mens & Ladies Active, Lounge, Underwear
New York, NY · On-site
$60K - $65K/yr
We are seeking a skilled and detail-oriented Associate Technical Designer to support the fit approval process from development through production. The ideal candidate is a collaborative team player ...
HVAC-R Technical Support & Service Associate
Tinton Falls, NJ · On-site
$95K - $105K/yr
Responsibilities As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The ...
HVAC-R Technical Support & Service Associate
Tinton Falls, NJ · On-site
$95K - $105K/yr
Responsibilities As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The ...
Responsibilities As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The ...
Responsibilities As a Technical Support Specialist , you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The ...
Associate Technical Engineer (NJ)
Woodbridge, NJ · On-site
$50K - $65K/yr
Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our ... Our Support team provides several career tracks within Fusion Health, where Technical Engineers can ...
Associate Technical Engineer (NJ)
Woodbridge, NJ · On-site
$50K - $65K/yr
Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our ... Our Support team provides several career tracks within Fusion Health, where Technical Engineers can ...
Technical Support Engineer-Refrigerants
Morris Plains, NJ · On-site
$130K - $163K/yr
Associate's degree in engineering discipline * Minimum of 10 years of technical support or field support experience * Excellent communication skills and the ability to present to industry groups
Technical Support Engineer-Refrigerants
Morris Plains, NJ · On-site
$130K - $163K/yr
Associate's degree in engineering discipline * Minimum of 10 years of technical support or field support experience * Excellent communication skills and the ability to present to industry groups
THE ROLE As a Technical Market Strategy Associate, you will help identify promising markets, companies, products, operators, and investment or growth opportunities. You will turn ambiguous ...
Quick apply
THE ROLE As a Technical Market Strategy Associate, you will help identify promising markets, companies, products, operators, and investment or growth opportunities. You will turn ambiguous ...
Technical Support Engineer-Refrigerants
Morris Plains, NJ · Hybrid
$130K - $163K/yr
Associate's degree in engineering discipline * Minimum of 10 years of technical support or field support experience * Excellent communication skills and the ability to present to industry groups
Technical Support Engineer-Refrigerants
Morris Plains, NJ · Hybrid
$130K - $163K/yr
Associate's degree in engineering discipline * Minimum of 10 years of technical support or field support experience * Excellent communication skills and the ability to present to industry groups
Job Title : Technical Operations Associate Work Location (City/State) : Berkeley Heights, NJ ... Knowledge of ITIL production support best practices * TM knowledge and strong knowledge of ...
Job Title : Technical Operations Associate Work Location (City/State) : Berkeley Heights, NJ ... Knowledge of ITIL production support best practices * TM knowledge and strong knowledge of ...
Technical Support Level 1
Newark, NJ · On-site
$40K - $50K/yr
We are looking to immediately hire a Technical Support Level 1. The team provides network and ... Associates in Information Technology (or related) * A+ and Net+ a plus * Microsoft Certified ...
Quick apply
Technical Support Level 1
Newark, NJ · On-site
$40K - $50K/yr
We are looking to immediately hire a Technical Support Level 1. The team provides network and ... Associates in Information Technology (or related) * A+ and Net+ a plus * Microsoft Certified ...
Trade Support Associate
Manhattan, NY · On-site
$85K - $110K/yr
Trade Support Associate Location: New York, NY Salary: $85,000 - $110,000 THE OPPORTUNITY Group One ... We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Trade ...
New
Trade Support Associate
Manhattan, NY · On-site
$85K - $110K/yr
Trade Support Associate Location: New York, NY Salary: $85,000 - $110,000 THE OPPORTUNITY Group One ... We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Trade ...
New
Sales Support Associate - Private Wealth
$18.50 - $24/hr
Sales Support Associate - Private Wealth The Sales Support Associate - Private Wealth is a vital ... Collaborate with the Head of Private Wealth on technical integrations (API data flows) and provide ...
Sales Support Associate - Private Wealth
$18.50 - $24/hr
Sales Support Associate - Private Wealth The Sales Support Associate - Private Wealth is a vital ... Collaborate with the Head of Private Wealth on technical integrations (API data flows) and provide ...
... regions. 技术集成专员 (Associate Technical Integration Specialist ... supported, and inspired to do their best work. GenScript USA Inc/ProBio Inc. is a proud equal ...
... regions. 技术集成专员 (Associate Technical Integration Specialist ... supported, and inspired to do their best work. GenScript USA Inc/ProBio Inc. is a proud equal ...
Research Support Associate
New Brunswick, NJ · On-site
$32K/yr
Position Details Position Information Recruitment/Posting Title Research Support Associate Job ... As directed, performs various research and technical operations relative to the ongoing ...
Research Support Associate
New Brunswick, NJ · On-site
$32K/yr
Position Details Position Information Recruitment/Posting Title Research Support Associate Job ... As directed, performs various research and technical operations relative to the ongoing ...
Technical Support Associate information
See Plainfield, NJ salary details
$11.34 - $15.65
2% of jobs
$18.57 is the 25th percentile. Wages below this are outliers.
$15.65 - $19.95
34% of jobs
The median wage is $21.89 / hr.
$19.95 - $24.25
32% of jobs
$26.21 is the 75th percentile. Wages above this are outliers.
$24.25 - $28.56
17% of jobs
$28.56 - $32.86
5% of jobs
$32.86 - $37.17
6% of jobs
$37.17 - $41.47
2% of jobs
$41.47 - $45.78
2% of jobs
$45.78 - $50.08
0% of jobs
$50.08 - $54.38
0% of jobs
$54.38 - $58.69
0% of jobs
$11
$25
$58
How much do technical support associate jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for technical support associate in Plainfield, NJ is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.12 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are the most commonly searched types of Technical Support jobs in Plainfield, NJ?
The most popular types of Technical Support jobs in Plainfield, NJ are:
What job categories do people searching Technical Support Associate jobs in Plainfield, NJ look for?
The top searched job categories for Technical Support Associate jobs in Plainfield, NJ are:
What cities near Plainfield, NJ are hiring for Technical Support Associate jobs?
Cities near Plainfield, NJ with the most Technical Support Associate job openings:
Job description
JOB SUMMARY
Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion.
Key Responsibilities
Resolve escalated technical issues ranging from simple password resets to complex database and systems configurations.
Troubleshoot macOS and Windows operating systems, as well as enterprise laptops, desktops, and mobile devices.
Administer secure remote access using SASE (Palo Alto GlobalProtect) and ZTNA (Zero Trust Network Access) frameworks.
Troubleshoot local and remote network connectivity issues, partnering directly with the Network and Security teams to resolve infrastructure bottlenecks.
Support cloud-based security policies and user access controls within Azure Security (Entra ID / Conditional Access).
Partner with Release Management and Security teams to ensure seamless patch deployment and endpoint compliance.
Manage, configure, and secure enterprise endpoints using JAMF (macOS) and Microsoft Intune (Windows/iOS/Android).
Leverage automation and scripting (e.g., PowerShell, Bash, Python) to enhance deployments and automate ticketing workflows inside ServiceNow.
Required Qualifications
Experience: 3-5+ years in an advanced L2/L3 technical support, desktop engineering, or systems support role.
Proven track record of supporting C-level executives with excellent communication skills, emotional intelligence, and discretion.
MDM & Cloud Security: Strong administrative experience with JAMF, Microsoft Intune, and Azure Security environments.
Solid understanding of TCP/IP, DNS, SASE (GlobalProtect), and ZTNA concepts.
Practical experience scripting to automate tasks, package software, or integrate endpoints with systems like ServiceNow.
Comprehensive knowledge of macOS, Windows, iOS, Android, and enterprise-grade hardware.
Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion.
Key Responsibilities
Resolve escalated technical issues ranging from simple password resets to complex database and systems configurations.
Troubleshoot macOS and Windows operating systems, as well as enterprise laptops, desktops, and mobile devices.
Administer secure remote access using SASE (Palo Alto GlobalProtect) and ZTNA (Zero Trust Network Access) frameworks.
Troubleshoot local and remote network connectivity issues, partnering directly with the Network and Security teams to resolve infrastructure bottlenecks.
Support cloud-based security policies and user access controls within Azure Security (Entra ID / Conditional Access).
Partner with Release Management and Security teams to ensure seamless patch deployment and endpoint compliance.
Manage, configure, and secure enterprise endpoints using JAMF (macOS) and Microsoft Intune (Windows/iOS/Android).
Leverage automation and scripting (e.g., PowerShell, Bash, Python) to enhance deployments and automate ticketing workflows inside ServiceNow.
Required Qualifications
Experience: 3-5+ years in an advanced L2/L3 technical support, desktop engineering, or systems support role.
Proven track record of supporting C-level executives with excellent communication skills, emotional intelligence, and discretion.
MDM & Cloud Security: Strong administrative experience with JAMF, Microsoft Intune, and Azure Security environments.
Solid understanding of TCP/IP, DNS, SASE (GlobalProtect), and ZTNA concepts.
Practical experience scripting to automate tasks, package software, or integrate endpoints with systems like ServiceNow.
Comprehensive knowledge of macOS, Windows, iOS, Android, and enterprise-grade hardware.
About Compunnel
Sourced by ZipRecruiter
Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
1994