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Technical Support Associate Jobs in Orem, UT (NOW HIRING)

ITG Communications

IT Support Technician

Sandy, UT · On-site

$20.50 - $28/hr

Responsible for providing technical support and assistance to ITG employees, ensuring efficient ... Associate's degree in IT or related field required. Bachelor's degree in information technology, or ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT

$81K - $105K/yr

Provide advanced technical support for enterprise network infrastructure, including routers ... The estimated salary range for this role is $81,197- $105,450 Through our dedicated associates ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Provide advanced technical support for enterprise network infrastructure, including routers ... associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 ...

Ancestry

Associate Technical Product Manager

Draper, UT · On-site +1

$156K - $180K/yr

Support Platform Migrations - Help track stakeholder adoption, usage telemetry, and communications for legacy tool deprecations and new capability rollouts. * Triage Business Requests - Manage ...

Ancestry

Associate Technical Product Manager

Draper, UT · Remote

$170K - $197K/yr

Support Platform Migrations -- Help track stakeholder adoption, usage telemetry, and communications for legacy tool deprecations and new capability rollouts. * Triage Business Requests -- Manage ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Orem, UT · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Raytheon

Technical Missile Lead

Provo, UT · On-site

Manage the engineering support for the production of a legacy Stinger Blk I missile to deliveries ... business associates both internal and external to Raytheon * Analyzing manufacturing system ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Orem, UT

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Orem, UT is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Orem, UT? The most popular types of Technical Support jobs in Orem, UT are:
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What cities near Orem, UT are hiring for Technical Support Associate jobs? Cities near Orem, UT with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

GSD Global Support Tech Generalist, English with Japanese Preferred

The Church of Jesus Christ of Latter-day Saints

Bluffdale, UT • On-site

Full-time

Re-posted 4 days ago

Church of Jesus Christ of Latter-day Saints rating

8.6

Company rating: 8.6 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations

Job description


The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
This is a full-time (40-hour/week) position. Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM. Under current hybrid working arrangements, the person in this position may be required to work in our Riverton, UT office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval.
Learn more about the GSD HERE!
Responsibilities
  • Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate
  • Records all customer contact information in CRM system
  • Escalates more complex problems to the Global Tech Support Specialist when appropriate
  • Performs work under general supervision

Qualifications
  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Fluency in reading, writing, and speaking English is required.
  • Fluency in reading, writing, and speaking Japanese is preferred.
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
  • Must be able to work Monday-Friday 4:30 PM to 1:00 AM
  • Although this is a hybrid position, must live close to the office based in Riverton, UT USA

About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

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