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Technical Support Associate Jobs in Orem, UT (NOW HIRING)

Smarty

Technical Support Representative

Orem, UT · On-site

$50K - $60K/yr

We're looking for a full-time Technical Support Representative who's equal parts curious, capable ... Bachelor's or Associate's degree in IT or a related field, or equivalent experience * Some ...

Orion

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Orem, UT

Technical Support Associate information

See Orem, UT salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Orem, UT is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.98 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Orem, UT?

The most popular types of Technical Support jobs in Orem, UT are:

What are popular job titles related to Technical Support Associate jobs in Orem, UT?

For Technical Support Associate jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Orem, UT look for?

The top searched job categories for Technical Support Associate jobs in Orem, UT are:

What cities near Orem, UT are hiring for Technical Support Associate jobs?

Cities near Orem, UT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist

Higginbotham Insurance Agency

Lehi, UT • On-site

Full-time

Posted 29 days ago

Job description

Position Summary: We are seeking a skilled and proactive IT Technician to support, maintain, and improve our organization's IT infrastructure. The ideal candidate will troubleshoot hardware and software issues, assist users with technical support, and ensure systems run smoothly and securely. This role plays a critical part in ensuring business continuity and supporting our compliance with IT policies and best practices.
Supervisory Responsibilities: None
Essential Tasks:
  • Diagnosing and troubleshooting technical issues across hardware, software, and network systems
  • Providing step-by-step guidance and walkthroughs to customers and team members
  • Install, configure, and perform minor repairs on computer hardware and software systems
  • Helping customers diagnose technical issues in person or remotely
  • Deliver remote and on-site technical support to end-users.
  • Maintain optimal functionality of computer systems and related technologies.
  • Support software updates, maintenance, and troubleshooting.
  • Work with Windows operating systems, including setup, maintenance, and troubleshooting.
  • Create and update internal process documentation and knowledge base articles.
  • Collaborate with third-party vendors for support and service delivery.
  • Manage technical support cases via phone, email, and ticketing systems.
  • Assist with system and software evaluations, including analyzing requirements and recommending improvements.

Core Competencies:
  • Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
  • Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
  • Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
  • Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
  • Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
  • Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
  • Dependability: Acknowledgment of the importance of being present and punctual.
  • Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
  • Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
  • Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:
  • Associate's or bachelor's degree in IT, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
  • Prior experience working on a Helpdesk, in IT, or similar technical function.
  • Experienced in multitasking, prioritizing, and managing time effectively.
  • Experienced in escalating unresolved issues to higher-level support teams or third-party vendors when necessary.
  • Skilled in professional written and interpersonal communication, with a strong ability to convey complex technical information clearly and effectively to non-technical audiences, ensuring understanding across all organizational levels.

Licensing and Credentials:
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
  • A Property and Causality Insurance License is to be obtained within three months of employment

Systems:
  • Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
  • Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus.

Physical Requirements:
  • Ability to lift twenty-five pounds
  • Repeated use of sight to read documents and computer screens
  • Repeated use of hearing and speech to communicate on telephone and in person
  • Repetitive hand movements, such as keyboarding, writing, 10-key
  • Walking, bending, sitting, reaching, and stretching in all directions

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact our team members or send unsolicited potential placements.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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