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Technical Support Associate Jobs in Orefield, PA

Victaulic

Network Engineer

Easton, PA

... applicable Technical Support Performs troubleshooting and analysis of all Victaulic networks ... Network Associate (CCNA) Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled ...

Grupo Bimbo

Quality Systems Specialist

Breinigsville, PA · On-site

$94K - $122K/yr

Analytical & Technical Support * Conduct testing on finished products and ingredients (pH, water ... by an associate to successfully perform the essential functions of this job. Reasonable ...

Victaulic

Network Engineer

Easton, PA · On-site

... where applicable Technical Support • Performs troubleshooting and analysis of all Victaulic ... Associate (CCNA ® ) Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer ...

OSI Systems, Inc

Field Service Engineer 3

Allentown, PA · On-site

$36.05 - $41.82/hr

... associates and support the business as needed. * Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.

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Technical Support Associate information

See Orefield, PA salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Orefield, PA is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.81 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Orefield, PA are hiring for Technical Support Associate jobs?

Cities near Orefield, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Network Engineer

Victaulic

Easton, PA

Full-time

Re-posted 11 days ago

Victaulic rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

353rd of 544 rated manufacturers

Job description

Job Description

The Network Engineer (NCS-5) is primarily responsible for managing Victaulic's global data, voice, and security infrastructure. The role ensures the reliability, accessibility, integrity, speed, and cost efficiency of network operations for the organization.

Network Components Managed

This includes, but is not limited to, oversight of the following Victaulic network systems:

LAN (Local Area Network)

WAN (Wide Area Network), which connects national and international offices

GAN (Global Area Networks), integrating LAN, WAN, and mobile communication technologies

VPN (Virtual Private Network) for employee remote access and site-to-site setups

Internet circuits providing company-wide access

WLAN (Enterprise Wireless LAN)

Responsibilities

The Network Engineer is responsible for data administration of all global network infrastructure components, including routers, switches, security devices, access points, and administrative software. Specific duties include:

Administration

Documentation

Monitoring, logging, alerting, and reporting

Design

Configuration

Maintenance

Security

Vendor & Manufacturer Management

Establishes and maintains strong relationships with new and existing business partners

Keeps up-to-date with advancements in networking technology

Planning

Develops network roadmaps to outline the adoption timeline for network technologies

Proposes networking solutions to address business challenges and needs

Move, Add, and Change Management

Installs new hardware, systems, and software for networks

Installs, configures, and maintains network services, equipment, and devices

Integrates voice with data networks where applicable

Technical Support

Performs troubleshooting and analysis of all Victaulic networks

Documents network problems and resolutions for future reference

Provides training and technical support for users with varying IT knowledge and competence

Works closely with other departments and organizations

Collaborates with other IT staff

Performance Management

Monitors system performance and implements performance tuning

Manages outsourced NOC operations, reviews trending reports, and makes recommendations

Adjusts WAN services to ensure optimal performance at minimal cost

Conducts routine preventative measures

Security

Ensures all network configurations comply with guidelines set by the Victaulic IT Security Administrator

Monitors and maintains network security, including firewalls

Qualifications

Minimum of 5 years' experience administering a Cisco data network

Technical Experience

Cisco, Routing & Switching, ASA, Network Administration

Thorough knowledge of networking essentials

Hands-on experience with network devices, policies, rights, and security in a networked environment

Comprehensive understanding of the OSI network model

Experience with security principles, including one year of Cisco ASA Firewall and/or Zone-Based Firewall (desired)

Experience implementing and administering common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, and SMTP

Familiarity with Windows operating system

Experience with TCP/IP, DNS, UDP, QoS setup

Experience working with WAN technologies such as ATM or MPLS

General Requirements

Ability to prioritize tasks and multitask effectively

Excellent communication and interpersonal skills

Strong customer service abilities

Project and vendor management experience (desired)

Education & Certifications

Bachelor's degree in computer science, Information Technology, or equivalent experience

Cisco Certified Network Associate (CCNA)

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).

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