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Technical Support Associate Jobs in New Market, MD

Qiagen

Technical Associate

Germantown, MD · On-site

$21/hr

The Kit Assembly Technical Associate is responsible for operating automated and semi-automated ... and support department/corporate goals. - Responsible for ensuring on-going compliance to ...

New

LCG Inc

AV Support Technician, Senior

Rockville, MD · On-site

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

STULZ USA

Director of Product Support

Frederick, MD · On-site

$145K - $175K/yr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred ...

Stulz

Director of Product Support

Frederick, MD · On-site

$100 - $140/hr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred #J ...

STULZ USA

Director of Product Support

Frederick, MD · On-site

$145K - $175K/yr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in New Market, MD

Technical Support Associate information

See New Market, MD salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support associate in New Market, MD is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.10 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in New Market, MD look for?

The top searched job categories for Technical Support Associate jobs in New Market, MD are:

What cities near New Market, MD are hiring for Technical Support Associate jobs?

Cities near New Market, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Associate

Qiagen

Germantown, MD • On-site

$21/hr

Full-time

Medical, Vision, Life

Posted 3 days ago

New

Job description

Overview


At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

The Kit Assembly Technical Associate is responsible for operating automated and semi-automated equipment in the Kit Assembly.

Your Tasks:

- Must comprehend and perform automated and manual assembly tasks in accordance with relevant regulations and established Standard Operating Procedures (SOP's).

- Adhere to and accurately complete all production-related documentation.

- Responsible for the setup, trouble shooting, repairing, operating and monitoring automated production equipment, cartridge filling equipment and other process related equipment.

- Assists in the setup, verification and preparation of production related materials and maintaining lab equipment.

- Contribute to cross-functional process improvement initiatives.

- Contribute to and support department/corporate goals.

- Responsible for ensuring on-going compliance to applicable quality and EHS regulations and standards (e.g., ISO, US FDA, MDD, IVDD, INDR, EU-PSHA, OSHA, etc.)

Your Profile:

- High School diploma or equivalent with 1-3 years of related work experience, or an AA degree with relevant experience.

- Strong technical background required with previous automated filling experience preferred

which includes but not limited to equipment set up, operation, troubleshooting, monitoring and performing minor repairs.

- Proficient at using manual, semi-automated/automated laboratory and production equipment.

- Work safely, efficiently and effectively in a team oriented environment.

- General understanding of FDA and cGMP practices is preferred.

- In-depth knowledge of job tasks and can perform tasks with minimal supervision.

- Experience navigating HMI screens preferred.

- Possess strong organizational and problem solving skills.

- Basic mathematical skills are required .

- May require handling/working with potentially bio-hazardous and / or chemically hazardous materials.

- Ability to lift up to 50 pounds and work in a standing position for extended periods of time.

- Must actively participate in cross training initiatives and support other departments as needed.

- Dependable / Reliable / Punctual

- Detail oriented

- Highly motivated

- Team player

The estimated hourly rate for this position is $21/hour. Compensation will be based on the candidate's experience, skills, geographic location, and other job-related factors. In addition to base salary, we offer a total compensation package that includes a bonus plan and generous benefits.

What we offer

  • Bonus/Commission

  • Local benefits

  • Referral Program

  • Volunteer Day

  • Internal Academy (QIALearn)

  • Employee Assistance Program

  • Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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