Technical Support Associate Jobs in Nepean, ON (NOW HIRING)

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

As a Cybersecurity Generalist Senior Associate, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Account Leadership- Anticipating, identifying and frame up client needs and positioning PwC's services to meet these needs and solve our clients' most important problems (be out ahead of our clients). This may integrate resources, processes, and various technical combinations.
• Build trusted Relationships- Identify the important client stakeholders within each account and assign relationship owners in addition to yourself. Understand motivations and drivers for key client stakeholders and understand client cultures and dynamics that influence how PwC engages successfully.
• Establish and communicate PwC's strategic point of view on key cybersecurity issues, trends, and opportunities. Communicate strategic lessons learned to clients.
• Maintain an informed opinion about our client's best strategic direction for their security program. Develop a "first to support" client strategy to stay ahead of our competitors. Engage our technical competency teams frequently to bring the right resources to support our clients.
• Related to business development, you must Build Relationships in the Market. Draw from your existing client relationships to identify and win business opportunities.
• Develop highly differentiated PwC cybersecurity service solutions to solve client problems and work with PwC's competency leads (e.g. Data security, IAM, TVM, Cloud Security, Network Security, Incident Response, EDR etc.) to showcase PwC's skills, solutions, and differentiated processes.
• Related with project delivery, most build client engagement. Work with PwC and client teams to successfully achieve the desired outcomes as described in the SoW. Be confident about communicating expectations with clients, and any deviations that may affect the outcome of the engagement.
• Passionately pursue "PwC-Quality" experiences and deliverables and maintain a meticulous understanding of your project financials, team consumption of hours, expenses, and run rates to bring projects on budget and profitable.
• Bring projects before the deadline by anticipating situations that would cause delays. Anticipate potential situations that could cause program risks to occur.

Experiences and skills you'll use to solve

• Strong client service experience with the ability to 'read the room' and manage a range of stakeholders successfully.Also, being able to understand how to achieve high client satisfaction.
• Interpersonal skills and proven commitment to collaboration and teamwork; with proficient written and oral communication skills, including experience presenting in a business context.
• Developing consulting methodologies and frameworks.
• Strong interpersonal and communication skills to manage client relationships.
• Understanding industry frameworks and regulatory guidelines such as NIST CSF and OSFI B-13, and experience applying those in a business environment.
• Experience with Governance, Risk and Compliance (GRC) activities including strategy development, target operating model and roles and responsibility definition, policy and standards development, control definition and testing, and risk measurement and monitoring.
• Demonstrated understanding of and thought leadership across cybersecurity strategy and risk topics including data protection; identity and access management; governance, risk and compliance; application security; asset management; network infrastructure and cloud security; vulnerability management; business resilience / business continuity; and third-party risk management. Knowledge should extend into transformative technologies such as AI.
• Desirable Certifications: CISSP, CISM, CISA, ITIL etc.
• This role requires Enhanced Security Clearance. As part of our hiring process, Security Clearance is mandatory for all personnel assigned to these roles. Prior to applying, please review the Government of Canada website to ensure you meet eligibility requirements. Obtaining this clearance will be an employment condition should you receive an offer from PwC.
• Cybersecurity depth working with clients in multiple industries including financial services, telecom, power sector, technology, and retail.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700 - $134,700.The posted salary rangerepresentsthe expected hiring range for PwC locations in major citycentres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).