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Technical Support Associate Jobs in Markham, ON (NOW HIRING)

Tremco CPG Inc.

Sales Associate

Woodbridge, ON

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco Construction

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

Tremco Construction

Sales Associate

Woodbridge, ON · On-site

CA$60K - CA$65K/yr

Offer basic technical support of named product sets. * Visit job sites to support installations and ... Associate degree or equivalent from a two-year college or technical school required. * Bachelor ...

ADP

HRIS Technical Specialist

Toronto, ON · Remote

ADP is hiring an HRIS Technical Specialist Are you looking to grow your careerin an agile, dynamic ... We take care of one another and offer support for your well being-because healthy associates are ...

Posted today

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Markham, ON

Technical Support Associate information

See Markham, ON salary details

$7

$18

$27

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Markham, ON is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.35 and $22.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Markham, ON? The most popular types of Technical Support jobs in Markham, ON are:
What cities near Markham, ON are hiring for Technical Support Associate jobs? Cities near Markham, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Sales Associate

Tremco CPG Inc.

Woodbridge, ON

CA$60K - CA$65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Tremco CPG rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Sales Associate - Construction Industry

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Sales Associate is an introductory sales role in which the associate is partnered with an experienced Sales Professional who will assist in ensuring comprehensive and hands-on training. The Sales Associate will prospect new accounts, manage existing customers, and travel throughout their assigned local territory.

You must live in Edmonton and be available to travel within the assigned territory.

4TH ANNUAL ASSOCIATE PROGRAM:

Anticipated to start September 1st, the Sales Associates or Field Technical Associates will learn, train, and grow side by side with the other members of the current and previous years' program cohorts. Starting salaries for associates are estimated to be between $60,000.00 and $65,000.00 with up to a 15% bonus potential. Each associate will be assigned a mentor and have multiple opportunities to shadow experienced sales and field representatives within the assigned territory. Following the two-year program, graduates will be promoted and assigned their own territory, responsibilities, sales targets, and bonus opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prospect new accounts.

  • Learn basic product features and benefits and deliver this message to prospective users.

  • Provide a demonstration of our products.

  • Offer basic technical support of named product sets.

  • Visit job sites to support installations and build your knowledge.

  • Manage select dealer and end user relationships.

  • Hold distributor demonstration events.

  • Manage activities through salesforce.com.

EDUCATION:

  • Associate degree or equivalent from a two-year college or technical school required.

  • Bachelor's degree in a related field preferred.

EXPERIENCE:

  • One to two years' sales or construction experience and/or training.

  • In place of experience, a bachelor's degree will be considered.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

  • Good communication skills.

  • Strong Interpersonal skills.

  • Must have a valid driver's license.

  • Practical computer application literacy (including Microsoft Office Suite, SF.Com, and learn internal business systems).

  • Self-motivated, goal-oriented, and great organizational skills.

  • Highly confident, strong work ethic, and high degree of energy.

  • Desire to progress in a full-time Technical Sales role in our organization.

PHYSICAL DEMANDS:

  • Travel throughout assigned territory as needed.

BENEFITS AND COMPENSATION:

  • The salary range for applicants in this position generally ranges between $60,000.00 and $65,000.00. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

  • The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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