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Technical Support Associate Jobs in Maple, ON (NOW HIRING)

Dar Group

Senior Associate, Electrical (P.Eng)

Toronto, ON · On-site

CA$125K - CA$155K/yr

By providing technical support and management resources, the Senior Associate ensures that design decision-making and team management accountability take place. The Toronto Electrical team is looking ...

LocalStack

Technical Account Manager

Toronto, ON · Remote

$140K - $237K/yr

The cloud was built to run software, not to support AI-native development workflows. As the world ... Relevant technical certifications (e.g., AWS Solution Architect Associate) or equivalent practical ...

Scotiabank

Technical Analyst (Equities)

Toronto, ON

The Role GBME is searching for a Technical Analyst (Equities) to support enhancements and changes ... associates * Familiarity with endtoend trade workflows across Front, Middle, and Back Office ...

Propel Holdings

Level I Support Desk

Toronto, ON · On-site

$40K - $55K/hr

Provide first-line technical support for all end users across Windows 10 & 11 and macOS devices ... CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or MD-102 ...

MiTek, Inc.

Regional Tech Rep III

Bradford, ON · On-site

CA$95K/yr

Provide software installation, training and technical support to MiTek customers, both on-site and ... Associates Computer and Information Science or Associates Architecture preferred * 6+ Years Working ...

Capital One

Associate, Financial Analyst

Toronto, ON · Hybrid

CA$76K - CA$87K/yr

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Associate, Financial Analyst About ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Android Industries

Controls Technician

Brampton, ON · On-site

Provide technical support for new controls systems installations in manufacturing and assembly ... Associate Degree in Electrical Engineering Technology or equivalent experience. * Years of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Maple, ON

Technical Support Associate information

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Maple, ON are hiring for Technical Support Associate jobs? Cities near Maple, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Senior Associate, Electrical (P.Eng)

Dar Group

Toronto, ON • On-site

CA$125K - CA$155K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

WHERE PASSION + PURPOSE ALIGN

We are the curious. Problem solvers. Driven to unlock the potential in every system.Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions - living systems - that are smart, resilient, and connected.

At Introba, this is why we show up every day. To use our curiosity for good. To inspire change. To empower changemakers

Introba provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world's leading clients and partners.

Job SummaryThe Senior Associate is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their design team staff, regularly review staffing and distribute tasks effectively and consistently with staff skillsets. By providing technical support and management resources, the Senior Associate ensures that design decision-making and team management accountability take place.
The Toronto Electrical team is looking for a keen individual to lead the execution of institutional projects. The institutional projects range in scale and complexity, from smaller Functional Programming and Business Case scopes to major renovations and additions.Responsibilities & Qualifications

Duties and Responsibilities:

  • Leads a team, ensuring members receive adequate training, support and development opportunities

  • Accountable for ensuring appropriate utilization, workload planning and forecasting

  • Implements programs to improve the quality of service, products, and systems to meet clients' requirements, minimize costs, and maximize the firm's competitive position

  • Promote quality issues with all team members and ensure that the quality control function is effectively performedand embedded as a standard in the team

  • Assure adequate field review services are provided to ensure adherence of contract documents

  • Act as the firm representative and maintain good relationships with clients, project stakeholders, associations, government bodies and other entities

  • Is an active role model for team and office culture and promotes an inclusive workplace

  • Builds and manages their own key clients and monitors key pursuits/opportunities

  • Contributes to GO/NO-GO decisions with the mindset of growing the business

  • Monitors and assists with keeping team performance at or above the annual plan

  • Is a discipline lead on projects with minimal peer/technical support required

Skills and Qualifications:

  • 10+ years design experience in HV, LV, control and lighting design experience

  • Experience leading and designing institutional projects

  • Has led a team

  • Experience responding to RFPs and writing Business Cases

  • University degree, college/technology diploma in Electrical Engineering

  • Professional Engineer (PEng), Applied Science Technologist (AScT), or equivalent

  • LEED Accredited professional designation or other relevant rating or performance system is desired


Additional Information

Introba is committed to pay equity. As part of that commitment, we have provided the base compensation range of$125,000-155,000 annually for this position and local market. We recognize that each candidate brings a unique set of skills, experience, education and competencies to the table that will be reflected in our offer.Introba is proud to offer exciting career development opportunities.

Introba offers a comprehensive total rewards package. Our benefits may include medical*, disability* and life insurance coverage*, continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions. *Benefits will vary by country location and may only be available in US or Canada.

We encourage all candidates to explore our total rewards offering.

Collaboration, mission-driven focus, discipline, and leadership skills developed through military service benefit us all. Whether you are a Veteran, Guardsman or Reservist, a Military Spouse or you are planning to transition to civilian life in the near future, we welcome and value your application.

Introba is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, provincial, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company and its employees are required to comply with all local health authority, legal or lawful client requirements.

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