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Technical Support Associate Jobs in Lutz, FL (NOW HIRING)

JMI Resource

Inside Sales Associate

Clearwater, FL

Technical Support Specialist (Energy Storage Systems) Location: Clearwater, FL 33765 (On-site) Employment Type: Full-Time (Direct Hire; Temp-to-Perm considered) Schedule: Monday-Friday, standard ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Tampa, FL · On-site

$45K - $47K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

JMI Resource

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Mechanical Engineering Specialist

Clearwater, FL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This position is focused on technical customer support and applications assistance. It does not include sales quotas or commission incentives. About the Role We are seeking a technically minded ...

Humana

Technical FinOps Analyst

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical recommendations : Work with engineering to translate reserved instance strategies, spot ... Associate Cloud Engineer Preferred Qualifications * Experience supporting FinOps or cloud cost ...

Humana

Technical FinOps Analyst

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical recommendations : Work with engineering to translate reserved instance strategies, spot ... Associate Cloud Engineer Preferred Qualifications * Experience supporting FinOps or cloud cost ...

Humana

Technical FinOps Analyst

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical recommendations : Work with engineering to translate reserved instance strategies, spot ... Associate Cloud Engineer Preferred Qualifications * Experience supporting FinOps or cloud cost ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lutz, FL

Technical Support Associate information

See Lutz, FL salary details

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How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Lutz, FL is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Lutz, FL look for?

The top searched job categories for Technical Support Associate jobs in Lutz, FL are:

What cities near Lutz, FL are hiring for Technical Support Associate jobs?

Cities near Lutz, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Program Manager [Multiple Positions Available]

JPMorgan Chase & Co

Tampa, FL • Hybrid

$117K - $152K/yr

Full-time

Medical, Retirement

Posted 21 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

DESCRIPTION:

Duties: Drive the delivery of technology projects and programs to achieve business goals across the firm. Develop operational plans and risk management strategies. Manage resources, budgets, teams, and projects. Collaborate with technical delivery teams to deliver projects by managing dependencies, resolving roadblocks, challenging technical designs, and facilitating technical discussions and solutions. Establish and manage relationships with stakeholders across cross-functional teams and clients. Break down business, technical, and operational objectives into actionable tasks and activities.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Computer Engineering, Information Technology or related field of study plus 3 years of experience in the job offered or as Technical Program Manager, Technology Support Associate, Software Engineer, or related occupation.

Skills Required: This position requires three (3) years of experience with the following: executing and overseeing SDLC testing phases including unit, integration, system, regression, and UAT using Jira and MS Project; directing the design and development of scalable, reusable automation frameworks including behavior driven development, hybrid-driven testing, and business process testing approaches; implementing automation frameworks using Selenium, Cucumber, Fitnesse, HP UFT, and TestNG with Java. This position requires two (2) years of experience with the following: designing test strategies for payment capabilities and client reporting programs involving more than five downstream applications for processing, settlement, posting, and reporting; developing project plans, roadmaps, milestones, and timelines using Jira, Confluence, and MS Project; defining and analyzing test metrics including defect leakage, test coverage, and defect density using Jira; driving functional and automation projects operating in agile or waterfall models; analyzing application architecture, APIs, microservices, and cloud infrastructure; performing performance and load testing using Loan Runner; conducting API testing using SOAP UI, JMeter, and JavaScript within the Postman platform to validate integration points and ensure application functionality; delivering strategic consulting services to clients by advising on best practices and solutions in quality engineering to enhance product quality, optimize processes, and support business objectives.

Job Location: 10410 Highland Manor Drive, Tampa, FL 33610.

Full-Time.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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