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Technical Support Associate Jobs in Lebanon, PA (NOW HIRING)

Dart Container

Production Technical Trainer

Leola, PA · On-site

$33.25 - $44.25/hr

Support onboarding, equipment startup, and qualification of new employees * Partner with operations ... Associate's degree and three (3) years of technical or manufacturing-related experience * High ...

Dart Container

Production Technical Trainer

Leola, PA

$33.25 - $44.25/hr

Support onboarding, equipment startup, and qualification of new employees * Partner with operations ... Associate's degree and three (3) years of technical or manufacturing-related experience * High ...

Penske

Software Engineer I

Reading, PA · On-site

Penske Responsibilities: Be the primary contact and lead support associate for multiple ... Collaborate with technical/business leaders and product owners to acquire and understand ...

Penske

Software Engineer I

Reading, PA · On-site

Penske Responsibilities: • Be the primary contact and lead support associate for multiple ... with technical/business leaders and product owners to acquire and understand requirements ...

Penske

Corporate Technical IT Recruiter

Reading, PA · On-site

... support and business operations. As part of a forward-thinking, award-winning organization, you'll ... The associate is frequently required to use hands to touch, handle, and feel, and to reach with ...

Penske

BI Software Engineer I

Reading, PA

Be the primary contact and lead support associate for multiple BI applications. Play a critical ... Collaborate with technical/business leaders and product owners to acquire and understand ...

Penske

BI Software Engineer I

Reading, PA · On-site

Penske Responsibilities: • Be the primary contact and lead support associate for multiple BI ... with technical/business leaders and product owners to acquire and understand requirements ...

The Hershey Company

Sr Engineer Controls

Hershey, PA · On-site

$92K - $121K/yr

Provide 2nd level technical support to plant electricians and technicians related to any production ... Associates Degree in Electrical Engineering Technology, Mechatronics or a related technical degree ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lebanon, PA

Technical Support Associate information

See Lebanon, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support associate in Lebanon, PA is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Lebanon, PA are hiring for Technical Support Associate jobs?

Cities near Lebanon, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Production Technical Trainer

Dart Container

Leola, PA • On-site

$33.25 - $44.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Dart Container rating

7.8

Company rating: 7.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

35th of 120 rated packaging manufacturers

Job description

Are You Ready to Help Build the Future of Manufacturing?
Big things are happening in Leola! Dart Container is expanding its manufacturing operations with a major investment in new thermoforming technology.
This state-of-the-art expansion will feature four new production lines, advanced packaging automation, and create approximately 85 new positions as the facility ramps up through 2027.
We're looking for a passionate and skilled Production Technical Trainer to help launch this exciting new operation. In this role, you'll play a critical part in preparing employees for success by developing and delivering technical training, supporting new equipment startup, and building a culture of continuous learning.
If you're energized by helping people grow, enjoy working in a fast-paced manufacturing environment, and want to make a lasting impact, we'd love to hear from you!
What We Offer:
  • A unique opportunity to help launch a brand-new manufacturing operation featuring cutting-edge thermoforming technology
  • A collaborative, startup-style environment where innovation, adaptability, and continuous improvement are encouraged
  • Competitive salary and comprehensive benefits including medical, dental, vision, 401(k) with company match, paid holidays, and PTO
  • Professional development opportunities and career growth within a global manufacturing leader
  • A supportive team culture built on Dart's values of Safety, Integrity, Quality, and Respect

What You'll Do - Results:
  • Develop and deliver engaging technical training programs for production employees
  • Create training documentation, work instructions, assessments, and job aids
  • Support onboarding, equipment startup, and qualification of new employees
  • Partner with operations, engineering, maintenance, and leadership to identify training needs and close skill gaps
  • Ensure training content aligns with Standard Operating Procedures (SOPs), safety requirements, and quality standards
  • Monitor employee progress and training effectiveness through assessments and performance metrics
  • Drive continuous improvement by updating training materials as processes and equipment evolve
  • Help establish a highly skilled workforce ready to support a world-class thermoforming operation

What You Bring - Competencies:
  • Strong understanding of manufacturing processes, preferably within thermoforming or plastics manufacturing
  • Excellent communication and presentation skills with the ability to engage learners at all levels
  • Ability to adapt training methods to different learning styles
  • Strong organizational skills with exceptional attention to detail
  • Mechanical aptitude and the ability to translate technical concepts into practical instruction
  • Collaborative mindset with a passion for coaching and developing others
  • Commitment to continuous improvement and operational excellence

Experience & Skills:
Requires one of the following:
  • Bachelor's degree with an emphasis in adult education, instructional design/technology, creative writing, or a related field and two (2) years of related experience
  • Associate's degree and three (3) years of technical or manufacturing-related experience
  • High school diploma or equivalent and five (5) years of technical or manufacturing-related experience

Preferred qualifications include:
  • Two (2) years of experience delivering technical training in a manufacturing or Good Manufacturing Practice (GMP) environment
  • Experience supporting manufacturing startups, new equipment installations, or process improvements
  • Knowledge of thermoforming, plastics manufacturing, extrusion, or automated production systems
  • Experience with Learning Management Systems (LMS) and Microsoft Office
  • Strong instructional design, documentation, and curriculum development skills
  • Ability to create engaging training materials, evaluate learner performance, and maintain accurate training records

Work Schedule & Travel:
  • Initial schedule will be Monday-Friday, 8:00 AM - 5:00 PM to support hiring, onboarding, and facility startup.
  • As production ramps up and operations transition to a 24/7 manufacturing environment, schedule flexibility will be required to support all shifts.
  • Limited travel may be required for training, collaboration, or startup support at other Dart facilities.

Join us as we build the next chapter of manufacturing at Dart Container. This is your opportunity to help launch a state-of-the-art production facility, develop the next generation of manufacturing talent, and make a lasting impact on one of the company's most exciting growth initiatives.
Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.
If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.
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