Technical Support Associate Jobs in Kent, WA (NOW HIRING)

Teal Communications, Inc. ("Teal") is a software company that offers a cloud-native "Network Orchestration Service" built to connect Physical AI & IoT devices to data networks globally. Teal has been recognized by Inc. 5000 as one of the fastest growing private companies in the United States (#1 in Seattle-Metro and Washington State and #9 Software Company).
The Solutions Associate will support our sales team as a core technical resource - helping drive the technical win by clearly communicating how TEAL's connectivity and eSIM solutions address customer needs. You'll work closely with Account Executives to run effective discovery, support demos and evaluations, and help customers move from questions to confidence.
You'll also partner cross-functionally with Customer Support, Product, and Engineering by bringing structure to customer feedback, assisting with investigations, and helping ensure customer-impacting issues and requests are clearly captured and routed.
You'll engage with innovative companies across industries-from EV charging and drones to smart metering and telematics-and help translate technical requirements into practical solutions.
The ideal candidate is a proactive problem-solver who can bridge customer technical teams and commercial goals. You should be comfortable learning quickly, communicating clearly, and moving between customer conversations, light technical troubleshooting, and internal coordination.
Key Responsibilities
Technical Sales Partnership
• Partner with Account Executives to support new business and revenue goals.
• Participate in technical discovery calls to understand customer use cases, requirements, and constraints.
• Document discovery outcomes and help translate requirements into next steps (demo plan, PoC plan, technical validation items).
Solution Design & Architecture
• Support solution design using our eSIM, connectivity, and management platform (including APIs).
• Create and maintain solution artifacts such as architecture diagrams, data flows, and technical write-ups that map TEAL's solution to the customer's needs.
• Collaborate with senior technical resources to validate approach, assumptions, and integration requirements.
Demonstration & Proof of Concept (PoC)
• Deliver compelling product demonstrations, leveraging standard demo assets and tailoring to customer context with guidance and collaboration.
• Support customer PoCs by coordinating technical steps, assisting with setup, tracking progress, and helping ensure a successful evaluation.
• Gather and summarize PoC feedback for internal teams (Sales, Product, Engineering).
Cross-Functional Technical Expertise
• Partner with Customer Support and Engineering to investigate, reproduce, and resolve customer-reported technical issues-owning clear communication and structured handoffs.
• Act as the "voice of the customer" by providing actionable feedback to Product and Engineering to influence roadmap and improvements.
• Support technical responses for RFPs, RFIs, and security questionnaires (with guidance for more complex sections).
Required Skills & Experience
• 1-3+ years in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, Technical Account Management, Implementation, or Technical Support.
• Working knowledge of APIs and integrations (REST/JSON), with the ability to run tests (e.g., Postman), troubleshoot basic requests, and explain concepts to mixed technical audiences.
• Strong problem-solving and troubleshooting skills, with the ability to break down issues across systems and communicate findings clearly.
• Excellent communication and presentation skills, with the ability to simplify technical topics for business stakeholders.
• Ability to manage multiple threads of work across sales cycles, customer requests, and internal stakeholders in a fast-moving environment.
Preferred Qualifications
• Familiarity with the cellular and mobile ecosystem (MNOs, MVNOs, relevant standards and network concepts).
• Exposure to eSIM concepts and provisioning flows, or demonstrated ability to learn new technical domains quickly.
• Experience in IoT/M2M or TEAL's customer verticals (e.g., telematics, EV, smart metering, drones, logistics).
• Familiarity with IoT protocols (MQTT, CoAP, LwM2M) and/or cloud platforms (AWS IoT, Azure IoT Hub).