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Technical Support Associate Jobs in Kent, WA (NOW HIRING)

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

... Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Key Responsibilities Provide phone-based technical support, handling a high volume of inbound calls ... Education Associates Certifications No Required Certification(s) Licenses No Required License(s ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

... Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Position Summary The Technical Support Representative provides frontline IT support in a Windows ... Associate degree in Information Technology, Computer Science, or a related field preferred.

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Bachelor's or Associate's degree in Information Systems or a related field, or equivalent experience. * 3+ years of experience in IT support or a similar technical role. * 3+ years of customer ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Cloud Support Engineer

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

McLane Company

Field IT Support Technician

Seattle, WA

$29 - $31/hr

Provide onsite, handson technical support within McLane Distribution Centers * Support both ... Associate or bachelor's degree in information technology, Computer Science, or related field, or ...

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Teal Communications, Inc.

Solutions Associate

Kirkland, WA · On-site

$55K - $75K/yr

The Solutions Associate will support our sales team as a core technical resource - helping drive the technical win by clearly communicating how TEAL's connectivity and eSIM solutions address customer ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kent, WA

Technical Support Associate information

See Kent, WA salary details

$12

$27

$64

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Kent, WA is $27.88, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $29.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Kent, WA? The most popular types of Technical Support jobs in Kent, WA are:
What job categories do people searching Technical Support Associate jobs in Kent, WA look for? The top searched job categories for Technical Support Associate jobs in Kent, WA are:
What cities near Kent, WA are hiring for Technical Support Associate jobs? Cities near Kent, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Help Desk

IntelliPro Group Inc.

Fife, WA • On-site

Contractor

Re-posted 4 days ago

Job description

Title: Client Support Associate

📍 Location: Fife, WA (Onsite)
💲 Pay Rate: $28 - $30/hr on W2
📅 Duration: 3+ Months

Job Summary

We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.

Key Responsibilities
  • Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Troubleshoot and resolve hardware, software, and system-related issues.
  • Install, configure, maintain, and support Windows-based systems and Microsoft Office applications.
  • Manage and document incidents and service requests using IT service management tools.
  • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
  • Assist with audio/video conferencing and meeting room technology support.
  • Maintain IT asset inventory, equipment tracking, and spare parts management.
  • Coordinate vendor repairs, maintenance activities, and hardware replacements.
  • Support operational technology needs, including printer maintenance and equipment troubleshooting.
  • Follow IT security, compliance, and change management procedures.
Required Qualifications
  • 5+ years of hands-on experience supporting enterprise IT environments.
  • Strong experience with Windows desktop administration, deployment, and troubleshooting.
  • Experience installing, configuring, and repairing PC hardware.
  • Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
  • Experience supporting iOS and Android mobile devices.
  • Proficiency with Microsoft Office applications.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to travel locally (approximately 5%) as required.
Work Environment
  • Fully onsite position based in Cookeville, TN.
  • Occasional travel to nearby locations may be required.
  • Flexibility to provide support during peak operational periods or after hours when needed.

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you.

 

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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