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Technical Support Associate Jobs in Hickman, NE (NOW HIRING)

Son

IT Operations Analyst II

Lincoln, NE · On-site

$30.99/hr

Mentor and guide IT staff on assigned tasks Provide technical support on application development ... Associate Degree in Computer Science/IT and one year experience in a related area such as working ...

AA2IT

Desktop Support Technician

Lincoln, NE · On-site

$17.50 - $22.50/hr

Required : • Associates degree preferred or equivalent experience in Computer Science or ... • Technical writing competency • Coding/programming competency • Cloud & SaaS services ...

Olsson

Mechanical Design Technical Manager

Lincoln, NE · On-site

Provide high-level technical guidance and support to resolve complex design issues, ensuring ... An Associate's degree in Drafting and Design is preferred. * A minimum of 10 years of experience in ...

K2 Construction LLC

Information Technology Manager

Lincoln, NE · On-site

$82K - $101K/yr

Offer technical support to office staff and field employees and troubleshoot computer and I-pad ... Bachelor's degree (or equivalent) Associate of Science in information Technology desired. 3-5 Years ...

ALLO Fiber

Network Support Technician

Lincoln, NE · On-site

In addition to competency in technical areas that are common to the core network and services, each ... We are committed to providing opportunities to all applicants and associates without regard to race ...

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Technical Support Associate information

See Hickman, NE salary details

$10

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How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Hickman, NE is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.57 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Hickman, NE look for?

The top searched job categories for Technical Support Associate jobs in Hickman, NE are:

What cities near Hickman, NE are hiring for Technical Support Associate jobs?

Cities near Hickman, NE with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hickman, NE as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,715 per year, or $22.9 per hour.

Information Technology (IT) Systems Administrator

Eventide

Lincoln, NE

Full-time

Posted 18 days ago

Job description

Eventide is seeking an experienced IT Systems Administrator to support and maintain the organization's enterprise technology infrastructure. This role is responsible for the administration, security, maintenance, and support of Microsoft 365, Windows Server environments, virtualization platforms, networking systems, cybersecurity solutions, and end-user computing devices.

The IT Systems Administrator works closely with Information Technology team members, department leaders, vendors, and business partners to ensure the availability, reliability, integrity, and security of technology systems that support Eventide's mission and operations.

Essential Functions

Infrastructure Administration
  • Administer and maintain Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and related cloud technologies.
  • Install, configure, maintain, and troubleshoot Windows Server operating systems and infrastructure.
  • Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate services.
  • Administer VMware environments, including ESXi hosts, vCenter, virtual machines, storage, and virtual networking.
  • Maintain enterprise storage, backup, replication, and disaster recovery systems.
  • Monitor and optimize server and infrastructure performance to ensure high availability and reliability.
Network Administration
  • Configure, maintain, monitor, and troubleshoot enterprise network infrastructure, including switches, wireless networks, firewalls, VPNs, VLANs, routing, and internet connectivity.
  • Support network security initiatives and infrastructure capacity planning.
  • Coordinate with internet service providers and technology vendors to resolve connectivity or infrastructure issues.
Security Administration
  • Administer endpoint security solutions, patch management systems, vulnerability remediation, and system hardening processes.
  • Monitor security alerts and participate in incident response activities.
  • Support cybersecurity best practices, regulatory compliance efforts, disaster recovery planning, and security audits.
  • Maintain identity management, multi-factor authentication, and access control systems.
Technical Support
  • Provide Tier II and Tier III support for hardware, software, network, and cloud-based technologies.
  • Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and IP telephones.
  • Resolve escalated technical issues while delivering excellent customer service.
  • Mentor Information Technology team members as appropriate.
Project Administration
  • Participate in infrastructure upgrades, technology refreshes, cloud initiatives, and strategic technology projects.
  • Research and evaluate emerging technologies to improve security, reliability, and operational efficiency.
  • Coordinate implementation activities with vendors and internal stakeholders.
Documentation
  • Create and maintain technical documentation, network diagrams, configuration standards, operating procedures, disaster recovery plans, and asset inventories.
  • Maintain accurate records of system changes, maintenance activities, and infrastructure configurations.
Operational Responsibilities
  • Monitor system health, performance, capacity, and availability.
  • Participate in an on-call rotation and provide after-hours support for critical systems as needed.
  • Perform routine preventive maintenance and scheduled system updates.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
Education & Experience
  • Associate degree in Information Technology, Systems Administration, or a related field preferred; equivalent work experience will be considered.
  • Three to five years of experience administering enterprise Windows environments preferred.
  • Demonstrated ability to work collaboratively in a team environment with a strong focus on guests, residents, customers, and coworkers.
  • Commitment to ongoing learning and professional development.

This is an on-site role at our location in Lincoln, NE.