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Technical Support Associate Jobs in Grand Prairie, TX

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives. The ...

Kiongroup

Controls Engineer Technical Support

Plano, TX

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Kiongroup

Controls Engineer Technical Support

Plano, TX

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Cyera

Senior Technical Support Engineer

Dallas, TX · On-site

$110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Grand Prairie, TX

Technical Support Associate information

See Grand Prairie, TX salary details

$10

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$54

How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Grand Prairie, TX is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Grand Prairie, TX?

The most popular types of Technical Support jobs in Grand Prairie, TX are:

What are popular job titles related to Technical Support Associate jobs in Grand Prairie, TX?

For Technical Support Associate jobs in Grand Prairie, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Grand Prairie, TX look for?

The top searched job categories for Technical Support Associate jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Technical Support Associate jobs?

Cities near Grand Prairie, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate, Automation Technical Support - Night shift

Alcon

Fort Worth, TX • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Alcon rating

7.3

Company rating: 7.3 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

324th of 539 rated manufacturers

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.
The Associate, Automation Technical Support, is primarily responsible for applying technical expertise to test, install, and maintain automation/SCADA systems, including hardware, controllers, HMI, networks, communication, database, and software. You will support project goals by completing tasks effectively and staying updated with automation and SCADA advancements.
Specifics include:
  • Apply technical knowledge to test, install, and maintain automation/SCADA systems, including input/output signal hardware, controllers, HMI, networks, communication, database, and software.
  • Support project goals through effective task completion, following established procedures with some decision-making authority.
  • Stay current with advances in automation and SCADA technologies.
  • Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation.
  • Ensure rigorous quality control and complete all required training.
  • Meet individual job requirements and contribute to the overall compliance of the organization, committing to continuous improvement and regulatory compliance.

WHAT YOU'LL BRING TO ALCON:
  • High School Diploma or equivalent
  • The ability to fluently read, write, understand and communicate in English
  • 3 Years of Relevant Experience
  • Work Schedule: D shift; 12-hour rotating night shift; 4nights on; 4 nights off; 6:00pm-6:00am
  • Worksite location: Onsite
  • Travel: No Travel
  • Relocation: No
  • Sponsorship Assistance: No

HOW YOU CAN THRIVE:
  • Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
  • Collaborate with teammates to share standard processes and findings as work evolves!
  • See your career like never before with focused growth and development opportunities!
  • Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

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