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Technical Support Associate Jobs in Gaffney, SC (NOW HIRING)

ANA

Technical Training Technician

Spartanburg, SC · On-site

$31.75 - $42.25/hr

We help keep your fleet in top condition with our world class Support Department, who are always ... High school diploma or equivalent required; associate degree, technical certificate, apprenticeship ...

ANA

Technical Training Technician

Spartanburg, SC

$31.75 - $42.25/hr

We help keep your fleet in top condition with our world class Support Department, who are always ... High school diploma or equivalent required; associate degree, technical certificate, apprenticeship ...

ANA

Technical Training Technician

Spartanburg, SC

$22.36 - $31.20/hr

We help keep your fleet in top condition with our world class Support Department, who are always ... High school diploma or equivalent required; associate degree, technical certificate, apprenticeship ...

New

Auria Solutions

IT Analyst

Spartanburg, SC · On-site

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gaffney, SC

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Gaffney, SC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Gaffney, SC?

For Technical Support Associate jobs in Gaffney, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Gaffney, SC look for?

The top searched job categories for Technical Support Associate jobs in Gaffney, SC are:

What cities near Gaffney, SC are hiring for Technical Support Associate jobs?

Cities near Gaffney, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gaffney, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,538 per year, or $22.9 per hour.

Nonwoven Technical Sales Engineer - 1456

SP Associates

Gastonia, NC • On-site

Full-time

Re-posted 4 days ago

Job description

We are seeking a Sales Engineer to support business growth and customer development within the technical nonwovens and engineered materials market. This role is responsible for managing customer relationships, developing new business opportunities, supporting product development initiatives, and driving sales growth within an assigned territory or customer base.

The ideal candidate will combine strong technical knowledge with customer-facing sales abilities and experience within technical textiles, nonwovens, engineered materials, or related manufacturing industries. This individual will work closely with customers, production, R&D, quality, and customer service teams to support long-term customer partnerships and business expansion.

This position requires a highly motivated, customer-focused professional who can work independently while collaborating cross-functionally across the organization.

Key ResponsibilitiesBusiness Development & Market Growth
  • Independently manage assigned sales territories and customer accounts.
  • Develop and execute sales strategies to grow revenue, contribution margin, and market share.
  • Identify and pursue new business opportunities within technical nonwovens, apparel, and consumer goods markets.
  • Analyze market trends, customer potential, and competitive activity to support strategic business growth.
  • Build and maintain strong customer and partner relationships.
  • Participate in industry trade shows, customer visits, and market development activities.
  • Support the long-term growth and positioning of the company within targeted markets.
Customer Management & Technical Support
  • Maintain and strengthen relationships with existing customers while actively developing new accounts.
  • Present existing and new product offerings to customers and prospects.
  • Support customers with product knowledge, technical guidance, and application support.
  • Coordinate customer quotations, pricing support, and proposal follow-up activities.
  • Handle customer complaints, returns, and issue resolution in collaboration with Quality and Customer Service teams.
  • Support partnership-based collaboration with customers, suppliers, and machine manufacturers.
Product Development & Cross-Functional Collaboration
  • Work closely with R&D and manufacturing teams on new product development and product improvement initiatives.
  • Provide market feedback and customer insights to support innovation and product strategy.
  • Collaborate with operations, quality, customer service, and supply chain teams to ensure strong customer support and successful project execution.
Accounts Receivable & Business Management
  • Support collection activities and monitor customer payment performance.
  • Help minimize overdue receivables and support overall account management activities.
  • Prepare and analyze sales data, forecasts, and key business metrics.
  • Support annual planning and territory development activities.
QualificationsEducation & Experience
  • Bachelor’s degree or technical education in Textile Engineering, Materials Science, Process Engineering, Manufacturing, Business, or related field preferred.
  • Experience within technical textiles, nonwovens, engineered materials, or industrial manufacturing environments preferred.
  • Prior experience in technical sales, business development, account management, or customer-facing engineering roles preferred.
Technical & Industry Experience

Preferred experience with:

  • Technical textiles
  • Nonwovens
  • Engineered materials
  • Consumer goods
  • Manufacturing processes
  • Product application support
  • Technical product sales
  • Customer relationship management
  • Product development collaboration
  • Basic understanding of chemistry and manufacturing processes is highly desirable.
Skills & Competencies
  • Strong communication and interpersonal skills
  • Customer-focused and relationship-driven mindset
  • Strong organizational and time management abilities
  • Self-motivated with strong initiative
  • Ability to work independently and collaboratively
  • Strong presentation and negotiation skills
  • Results-oriented and commercially driven
  • Professional and confident demeanor
  • Strong analytical and problem-solving skills
  • Willingness to travel as needed
Technical Skills
  • Proficiency with Microsoft Office applications
  • Experience with CRM systems and sales reporting tools preferred