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Technical Support Associate Jobs in Gaffney, SC (NOW HIRING)

Cummins

Production Support Associate IV - 1st Shift

York, SC · On-site

$14 - $17.50/hr

We are looking for a talented Production Support Associate - Level IV to join our team specializing ... Apply manufacturing and safety expertise by using your technical knowledge to improve processes ...

Amazon

Lead Fulfillment Associate, OSC9

Spartanburg, SC · On-site

$17.75 - $21.50/hr

Lead Fulfillment Associate The Amazon operations team is looking for Lead Fulfillment Associates ... The Regulated Waste Coordinator provides technical support and tactical execution of the Regulated ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Auria Solutions

IT Analyst

Spartanburg, SC · On-site

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gaffney, SC

Technical Support Associate information

See Gaffney, SC salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Gaffney, SC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Gaffney, SC? For Technical Support Associate jobs in Gaffney, SC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Gaffney, SC look for? The top searched job categories for Technical Support Associate jobs in Gaffney, SC are:
What cities near Gaffney, SC are hiring for Technical Support Associate jobs? Cities near Gaffney, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gaffney, SC as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,538 per year, or $22.9 per hour.

Associate Technical Support Specialist

Lumistry

Boiling Springs, SC • On-site

Full-time

Posted 5 days ago

Job description

About Lumistry
Lumistry serves over 9,000 pharmacies globally, helping them transform their businesses to improve adherence, reduce operating costs and increase revenue. We offer a collection of solutions purpose-built for pharmacies, enabling our customers to engage with their patients, consolidate vendors, improve patient health literacy, automate tasks and initiate online scheduling for programs and services. For more information, visit lumistry.com.
Summary of the Job:
  • The Associate Technical Support Specialist will take phone calls, respond to emails, and create tickets related to IVR, Telecom/Phone, and other solutions for clients, working closely with pharmacy staff to assist them in achieving their goals. The Technical Support Team collaborates closely with other teams including Implementation, Marketing & Sales, Success & Retentions to solve customer issues and provide a superior support experience.

Description of Job Duties:
  • Provide customer support for incoming requests over the phone, email, and document through our Salesforce CRM System
  • Ask questions to determine nature of inquiry and walk customer through features, functionality, and general configuration
  • Troubleshooting common issues with a product or service
  • Provide customer with included instructions to remotely connect to their machine
  • Follow up with customers to ensure that inquiries have been addressed
  • Follow KB Articles and guidance from team members to solve customer inquiries
  • Configure IVR Greetings, Auto Attendant / Menu Options, and phone settings with provided training and guidance
  • Provide an excellent customer experience deploying quality solutions and train the pharmacy on best practices utilizing our solutions
  • Other tasks and projects as assigned

Required Education, Knowledge and Special Skills:
  • Excellent customer service skills
  • Ability to answer a high volume of calls and/or emails daily
  • Strong listening, verbal and written communication
  • Innovative, quick learner, and good teammate
  • Strong organizational skills including attention to detail and multi-tasking
  • Comfortable learning new tools and being creative to solve problems
  • Able to work in a versatile fast-paced environment
  • Keep up with changing healthcare and technological industry

Diversity & Inclusion at Lumistry
Lumistry is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, pregnancy, or any other characteristic protected by law.
This commitment applies to all aspects of employment, from recruiting and hiring to compensation and promotion. Our decisions are based solely on qualifications, merit, and current business needs.
Accessibility
We provide reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reach out.

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