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Technical Support Associate Jobs in Frisco, TX (NOW HIRING)

Dynatron Software

Support Operations Associate

Richardson, TX · On-site

$15.50 - $20/hr

The Opportunity We're looking for an Operations Support Associate who genuinely enjoys solving ... This role sits at the intersection of customer support, technical troubleshooting, and operational ...

Airgas

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Yardi

Associate Technical Account Manager

Irving, TX · On-site

$31.25 - $32.81/hr

... We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily ... You'll build expertise in how Yardi's software supports every stage of the renter journey and ...

Plano ISD

Assessment Technical Specialist

Plano, TX · On-site

$23.91/hr

Provide technical support services for the Assessment Department with all local and state ... Two years technical college or associate degree (preferred) * Microsoft Office certification ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Frisco, TX

Technical Support Associate information

See Frisco, TX salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Frisco, TX is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Frisco, TX? The most popular types of Technical Support jobs in Frisco, TX are:
What are popular job titles related to Technical Support Associate jobs in Frisco, TX? For Technical Support Associate jobs in Frisco, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Frisco, TX look for? The top searched job categories for Technical Support Associate jobs in Frisco, TX are:
What cities near Frisco, TX are hiring for Technical Support Associate jobs? Cities near Frisco, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Industrial Technical Support Engineer - Grand Rapids, MI/Dallas, TX

Veralto

Dallas, TX • On-site

$52K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Imagine yourself...

  • Doing meaningful work that makes an everyday impact on the world around you.
  • Growing your expertise and expanding your skillset with every project.
  • Thriving in a supportive, global team environment that values technical depth and continuous improvement.

It's possible with a role at Linx Printing Technologies (www.linxglobal.com).

Linx, a Veralto company, is a leading global provider of coding and marking solutions used across manufacturing industries to code food, pharmaceuticals, and essential goods. As part of the Linx and broader Veralto team, you'll work with productioncritical technology that makes a realworld impact-while building deep engineering expertise and longterm career growth.

At Linx, we believe innovation starts with diverse perspectives and an inclusive workplace. We encourage applicants from all backgrounds to apply.

About Linx

The Role

Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides highlevel technical support for Linx's industrial coding and marking systems used on highspeed manufacturing lines. This handson engineering role focuses on true machine faultfinding across electromechanical, electrical, electronic, fluid, and software systems-supporting distributors remotely and providing targeted onsite assistance when required.

This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel.

Location: Grand Rapids, MI or Dallas, TX area (Remote)

In this role, a typical day will look like:

  • Diagnosing complex electromechanical, electrical, electronic, and software faults on productioncritical equipment.
  • Providing escalationlevel remote technical support to distributors and customers, with selective onsite intervention as needed.
  • Supporting industrial printers and coders integrated into automated manufacturing lines.
  • Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
  • Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
  • Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
  • Mentoring and technically developing other support engineers.

The essential requirements of the job include:

  • Bachelor's degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
  • Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
  • Proven handson experience troubleshooting electromechanical machinery and embedded control systems.
  • Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
  • Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).

This role is not suitable for candidates with first or secondline IT helpdesk support backgrounds. Candidates must have direct experience diagnosing and repairing industrial machinery rather than enduser computing devices.

Linx is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's global network of 17,000 associates, you become part of a culture where purpose meets possibility-where your work has everyday impact and your career has room to grow. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $52,200 - $91,400 USD per year.This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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