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Technical Support Associate Jobs in Franklin, TN

CEI

Workstation Support

Nashville, TN

$30/hr

Required Work Experience: 2 years of technical operations support experience. * Required Licenses and Certificates: A+ Certification Required Education * Associate Degree in Computer Science ...

Posted today

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Brentwood, TN · On-site

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Brentwood, TN

Job Summary: The IT Support Analyst will be responsible for providing technical support and ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

Amazon

IT Support Associate II, IT Supply Chain

Antioch, TN · On-site

$20.50 - $28/hr

The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs, and ...

Nextech

IT Support Specialist

Franklin, TN · On-site

Provide day-to-day technical support for employees across the organization. * Configure, deploy ... Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or ...

Equum Medical

IT Support Specialist

Brentwood, TN · On-site

Associate degree in computer science or related field, or equivalent work experience. 1-3 years of experience in technical support role or equivalent education and certifications (A+, Network ...

Equum Medical

IT Support Specialist

Brentwood, TN · On-site

... Associate degree in computer science or related field, or equivalent work experience. • 1-3 years of experience in technical support role or equivalent education and certifications (A+, Network ...

Equum Medical

IT Support Specialist

Nashville, TN · On-site

... Associate degree in computer science or related field, or equivalent work experience. · 1-3 years of experience in technical support role or equivalent education and certifications (A+, Network ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Franklin, TN

Technical Support Associate information

See Franklin, TN salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support associate in Franklin, TN is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.48 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Franklin, TN?

The most popular types of Technical Support jobs in Franklin, TN are:

What are popular job titles related to Technical Support Associate jobs in Franklin, TN?

For Technical Support Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Franklin, TN look for?

The top searched job categories for Technical Support Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Technical Support Associate jobs?

Cities near Franklin, TN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Franklin, TN as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,722 per year, or $24.4 per hour.

Sales Engineer 2, Technical Product Sales Support

Comcast

Antioch, TN

Full-time

Re-posted 28 days ago

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

  • Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
  • Provides timely, technical support and problem resolution for field service questions.
  • Supports Sales team with product modifications and engineering expertise for custom projects.
  • Assists representatives and customers in evaluating and selecting products.
  • Creates, reviews and executes product test plans and cases, documents test progress and reports results.
  • Recommends products to meet customer needs.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Customer Experience (CX), Cybersecurity, Information Security, Product Positioning, Technical Knowledge, Technical Product Sales

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Cisco Meraki Blackbelt 1, 2 and 3 - Cisco, Fortinet Network Security Expert Program - Associate - 1 (NSE-1) - Fortinet, Fortinet Network Security Expert Program - Associate - 2 (NSE-2) - Fortinet, Fortinet Network Security Expert Program - Associate - 3 (NSE-3) - Fortinet

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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