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Technical Support Associate Jobs in Fort Washington, MD

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

LCG Inc

AV Support Technician, Senior

Rockville, MD · On-site

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

LCG, Inc.

AV Support Technician, Senior

Rockville, MD

$70K - $78K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Fort Washington, MD

Technical Support Associate information

See Fort Washington, MD salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Fort Washington, MD is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Fort Washington, MD?

The most popular types of Technical Support jobs in Fort Washington, MD are:

What job categories do people searching Technical Support Associate jobs in Fort Washington, MD look for?

The top searched job categories for Technical Support Associate jobs in Fort Washington, MD are:

What cities near Fort Washington, MD are hiring for Technical Support Associate jobs?

Cities near Fort Washington, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Fort Washington, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,906 per year, or $25.4 per hour.

Technical IT Support Specialist

mPower, Inc.

Bethesda, MD

$57K - $61K/yr

Full-time

Posted 16 days ago

Job description

mPower, Inc. is seeking a Technical IT Support Specialist provides responsive, customer-focused support to end users, including senior and executive-level personnel. This role supports desktop and mobile technologies through installation, configuration, maintenance, and troubleshooting of hardware and software. The specialist will resolve technical issues, manage service requests, and contribute to broader IT initiatives and projects while ensuring a reliable and secure user experience. 
Responsibilities
  • Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
  • Providing enhanced VIP desktop and user support service.
  • Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
  • Providing software support for users of client-provided applications (as identified by the task).
  • Ability to work well under pressure and meet deadlines as needed.
  • Ability to lead/track special projects
  • Using an IT ticket system, responsible for receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re-assigning them to a technical specialist for action, and closing out with the customer and in the ticketing system.
Qualifications
  • Bachelor's and 1 year of experience, or Associate's degree and 3 years of technical support or a HS diploma and 5 years of technical support experience.
  • Experience with current desktop and laptop computers.
  • Experience supporting various operating systems - expertise should include Windows 10 and 11; macOS (ideally 14 or higher); Linux (Ubuntu preferred)
  • Technical support experience in Microsoft suite.
  • Experience using ServiceNow for incident management, problem management, and request fulfillment.
  • Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs.
  • Strong written and oral communications are required
  • Must be able to obtain a Public Trust clearance
Desired Qualifications
  • Experience supporting a federal agency
  • Bachelor's degree preferred; ideally in Computer Science, Information Systems, or Social Science
  • Experience with Active Directory
  • Experience with Mobile Device Management (such as MobileIron or Ivanti)
  • Experience providing IT support in a healthcare/clinical environment, ideally supporting connected medical devices
  • One or more of the following certifications is desired:
    • Apple Certified Support Professional
    • Microsoft Certified Professional
    • CompTIA Security+
    • CompTIA A+
$57,000 - $61,000 a year
mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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