Technical Support Associate Jobs in Fort Mill, SC

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

We are a leading Caterpillar equipment dealer serving Western North Carolina, committed to supporting our technicians with industry-leading tools, training, and technology. We are seeking a highly skilled Technical Communicator to serve as a key technical resource supporting technicians with advanced machine technologies.

This role is ideal for someone with strong diagnostic and communication skills who thrives in solving complex problems involving onboard networks, control systems, and integrated technologies. The position primarily supports field and shop technicians and may occasionally require work outside standard business hours to resolve critical issues.

We offer competitive pay, comprehensive benefits, and ongoing training opportunities in cutting-edge equipment technologies.

Essential Functions

• Serve as the primary technical resource supporting technicians with advanced machine technology issues
• Troubleshoot and diagnose onboard Ethernet networks, CAN data systems, and electronic control modules (ECMs)
• Provide support for grade control systems, including calibration, setup, and diagnostics
• Assist with troubleshooting and repair of machine safety systems and operator-assist features
• Support installation, configuration, and repair of excavator work tools and integrated technology systems
• Interpret complex technical information and communicate clearly to technicians and service teams
• Collaborate with Caterpillar OEM technical resources to resolve escalated issues
• Develop and maintain technical documentation, troubleshooting guides, and internal knowledge resources
• Provide hands-on training and technical coaching to improve technician capability
• Stay current on evolving machine technologies, software systems, and industry trends
• Other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Required:
  • 3+ years of experience with heavy equipment service or technical support
  • Strong knowledge of electrical systems, machine diagnostics, and data networks
  • Experience with CAN bus systems, Ethernet networks, and machine communication systems
  • Familiarity with grade control systems (Cat Grade, Trimble, Topcon)

• Preferred:
  • Experience with Caterpillar equipment and diagnostic tools (Cat ET, SIS)
  • Experience with safety systems and advanced operator technologies
  • Associate or Bachelor's degree in Diesel Technology, Engineering, or related field

Computer Skills

• Proficiency with diagnostic software such as Caterpillar Electronic Technician (ET)
• Working knowledge of OEM service platforms (e.g., SIS)
• Ability to interpret machine data, fault codes, and network diagnostics
• General proficiency with Microsoft Office applications

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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