Technical Support Associate Jobs in Fort Mill, SC

Teguar Corporation is expanding, and we are looking for a Operations / Sales Support professional to join our team.

In this role you will collaborate with...

• Internal teams including Sales Account Managers and Reps, Product Management, Technical Services, and Accounting.
• A combination of both domestic and international customers and vendors who are leaders in industrial/medical technology and innovation.

Clients you will impact...

You will have a direct impact on our industrial and medical customers by setting realistic timelines and enabling them to succeed in their business. Your contribution is vital in establishing Teguar as more than a computer supplier, but a partner who will directly influence the technology community. You will also support our internal clients - our sales and production teams. By ensuring orders are processed in a timely manner and all products are in stock, we ensure that our internal customers have all necessary tools to meet the end goal - helping our external customers succeed.

Your main responsibility...

You will review and process stock and customized sales orders to be fulfilled to customer specific specifications. This includes ensuring timely processing of sales orders, submittal of purchase orders as necessary, movement of product, providing proper communication to appropriate channels, and ensuring the customer's expectations are met.  

Core Competencies you need...

• Order processing and/or purchasing experience in a fast-paced environment.
• Proven track record of successful problem solving in a group environment.
• Experience in juggling a high-volume of orders, along with occasional projects.

What you need to be successful in this role...

• High attention to detail.
• Ability to effectively communicate with all levels and partners, from Engineer to Buyer to Purchasing Manager.
• Strong drive for project completion and deadlines with the ability to resolve processing errors and remove roadblocks creatively and proactively.
• Strong written and verbal communication skills with the ability to make processes more efficient.  
• Ability to effectively prioritize and delegate work for efficiency.

This role is not for you if...

• You are not timeline driven.
• You desire to do all the work yourself, as this role is collaborative.
• You cannot work with little to no supervision.
• You cannot work in ambiguous situations.

Who we are...

Teguar Corporation is a fast-growing Inc 500 company who is a leading provider of advanced industrial and medical computer solutions.  Our industrial and medical computers are specially designed to provide reliable performance in the most demanding environments and applications.  

Our Mission and Values...

Teguar's Core Values are the pulse of our organization.   We care for our customers and have a true Passion to see our customers succeed.  We have a strong commitment to excellence and often extend boundaries to achieve the extraordinary. We exercise Agility and encourage our team to jump in and make it happen and we take pride in having Integrity by always striving to do the right thing, even when it's hard. 

We believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.  

We believe in family first and foster a true work/life balance environment.  Teguar is comprised of individuals from all over the globe, and each member of our multi-national team lends their own unique ideas and perspectives.  We continuously strive to nurture a positive company culture for our team members.

Requirements

• Associates Degree and 1 year of relevant experience in a Customer Service or Supply Chain Role;
• OR a minimum of 3 years of relevant experience in a Customer Service or Supply Chain Role in lieu of an Associates Degree;
• OR an equivalent combination of education and experience

Benefits

• Revenue Share Bonus - quarterly and annual based on company performance
• 401K matching
• HRA (Health Reimbursement Account) covers medical, dental and vision expenses
• Gym membership
• Paid Holidays and PTO days
• Birthday and Volunteer Day
• Culture Committee Program
• Employee Referral Bonus Program
• Modern office work environment with free drinks and snacks