Technical Support Associate Jobs in Enfield, NC (NOW HIRING)

Description

The Senior Maintenance Technician (Facilities & Operations) is a technical expert responsible for leading maintenance efforts across both facility and production systems. This role drives equipment reliability, leads troubleshooting efforts for complex issues, and mentors the maintenance team. The Senior Technician collaborates with engineering and operations to design and implement long-term improvements to safety, efficiency, and reliability. 

POSITION DETAILS

• Shift Times: 7:00AM - 3:30PM M-F
• Pay Schedule: Weekly

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Serve as the subject matter expert for troubleshooting complex mechanical, electrical, and programmatic issues across the facility and manufacturing systems.
• Lead advanced preventive and predictive maintenance programs to maximize equipment uptime.
• Partner with engineers to implement process and equipment improvements.
• Guide machine installation, commissioning, and system upgrades.
• Oversee facility maintenance, including HVAC, electrical distribution, water, and compressed air systems.
• Lead root cause analysis for major equipment or facility failures and implement corrective actions.
• Develop technical documentation, including maintenance SOPs, troubleshooting guides, and training materials.
• Develop and deliver training for associate- and mid-level technicians.
• Coordinate major repair projects, including vendor management and contractor oversight.
• Track and analyze maintenance data to drive reliability and efficiency initiatives.
• Ensure strict adherence to lockout/tagout (LOTO), OSHA, NFPA, and other regulatory requirements in all maintenance activities.
• Act as a technical advisor to operations leadership, contributing input for capital planning, facility upgrades, and long-term reliability strategies.
• Provide after-hours technical support and coordinate emergency maintenance response when needed.
• Support Operations Team in shared goals & initiatives. 
• HAVE FUN!
• Other duties as assigned by leadership.

OUR AWESOME BENEFITS

Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes:

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

WHO WE ARE

Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We've listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that's just the beginning. We're on our way to realizing our dream of becoming the "Best Known Brand in Furniture" and we're pretty excited about it.

As we've grown, we've continued to be recognized as a Great Place to Work-and we've remained committed to building a positive culture and creating dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.

Requirements

• 15+ years of experience in industrial and facilities maintenance, with advanced expertise in troubleshooting and repair.
• Extensive experience and in-depth knowledge of mechanical, electrical, pneumatic, and control systems within a manufacturing environment.
• Strong background in facility infrastructure maintenance (HVAC, chillers, power distribution, plumbing).
• Certified Master Electrician, Programmer, Licenced Boiler technician, and Certified Welder (having all skills/certifications preferred).
• Proven ability to lead technical projects and mentor junior staff.
• Skilled in interpreting complex schematics, blueprints, and technical manuals.
• Demonstrated success in continuous improvement and reliability initiatives.
• Excellent project management and vendor coordination skills.