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Technical Support Associate Jobs in Encinitas, CA

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

The position applies technical knowledge and problem-solving skills to resolve issues, maintain ... Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent ...

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

The position applies technical knowledge and problem-solving skills to resolve issues, maintain ... Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

The position applies technical knowledge and problem-solving skills to resolve issues, maintain ... Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent ...

TriLink BioTechnologies

IT Support II

San Diego, CA

$36 - $40/hr

The position applies technical knowledge and problem-solving skills to resolve issues, maintain ... Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Encinitas, CA

Technical Support Associate information

See Encinitas, CA salary details

$11

$26

$61

How much do technical support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support associate in Encinitas, CA is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Encinitas, CA? The most popular types of Technical Support jobs in Encinitas, CA are:
What cities near Encinitas, CA are hiring for Technical Support Associate jobs? Cities near Encinitas, CA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Encinitas, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,168 per year, or $26.5 per hour.

DAI Support Subject Matter Expert

MDW Associates

San Diego, CA • On-site

$110 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

MDW Associates is seeking a DAI Support Subject Matter Expert to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment in San Diego, California.

The DAI Support SME will provide Tier 1 Helpdesk support services to deliver timely, responsive, and customer-focused technical assistance to NSW Defense Agencies Initiative (DAI) users.

The DAI Support SME may perform a combination of some or all of the following duties:

  • Receiving, acknowledging, triaging, tracking, and resolving helpdesk trouble tickets in accordance with established Service Level Agreements (SLAs).
  • Ensuring compliance with data protection requirements, including the prohibition of personally identifiable information (PII) in the SharePoint trouble ticket system.
  • Maintaining accurate documentation within the SharePoint and Production Support Request (PSR) systems.
  • Troubleshoot and resolve DAI system issues and user support requests in a timely and professional manner.
  • Escalating issues beyond Tier 1 capabilities to the DAI Program Management Office (PMO).
  • Providing user assistance through Microsoft Teams, office hours, and breakout sessions as needed.
  • Developing and maintaining a government-approved support schedule that aligns with the NSW core operating hours.
  • Accommodating users across multiple U.S. time zones to ensure consistent and effective support services.
Required Experience/Skills
  • Experience supporting Enterprise Resource Planning (ERP) systems, financial management systems, or large-scale business applications.
  • Experience performing helpdesk triage, troubleshooting, and resolution of user-reported issues in an enterprise support environment.
  • Ability to communicate effectively with functional users, technical teams, Government stakeholders, and program management personnel.
  • Experience handling sensitive information and adhering to Government data protection requirements, including proper handling of Personally Identifiable Information (PII).
  • Ability to manage multiple priorities, meet established SLAs, and provide timely follow-up on unresolved issues.
  • Proficiency with Microsoft Office Suite, including SharePoint, Teams, Excel, Outlook, and PowerPoint.
  • Ability to work independently and collaboratively within a distributed support environment covering multiple time zones.
Preferred Experience/Skills
  • Experience supporting Department of Defense (DoD), Navy, Naval Special Warfare (NSW), USSOCOM, or related organizations.
  • Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash.
Education Requirements
  • Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related discipline.
  • Minimum of 10 years experience supporting the DAI (Defense Agencies Initiative) / Oracle Financials environment.
Security Requirements
  • Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.
Additional Information
  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.

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