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Technical Support Associate Jobs in Draper, UT (NOW HIRING)

Inserso

Area Technical Lead

West Valley City, UT · On-site

Associate Degree or equivalent experience. * 8 years of IT-related support experience, preferably through progressive technical roles. * 3 years' experience providing technical enterprise support ...

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Technical Support Associate information

See Draper, UT salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Draper, UT is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.71 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Draper, UT?

The most popular types of Technical Support jobs in Draper, UT are:

What cities near Draper, UT are hiring for Technical Support Associate jobs?

Cities near Draper, UT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,016 per year, or $23.1 per hour.

GSD Global Support Tech Generalist, English with Japanese Preferred

The Church of Jesus Christ of Latter-day Saints

Bluffdale, UT • Hybrid

Full-time

Re-posted 29 days ago

Church of Jesus Christ of Latter-day Saints rating

8.7

Company rating: 8.7 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations

Job description

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position. Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM. Under current hybrid working arrangements, the person in this position may be required to work in our Riverton, UT office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval. 

Learn more about the GSD HERE! 

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Fluency in reading, writing, and speaking English is required. 
  • Fluency in reading, writing, and speaking Japanese is preferred. 
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
  • Must be able to work Monday-Friday 4:30 PM to 1:00 AM
  • Although this is a hybrid position, must live close to the office based in Riverton, UT USA
  • Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate
  • Records all customer contact information in CRM system
  • Escalates more complex problems to the Global Tech Support Specialist when appropriate
  • Performs work under general supervision

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