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Technical Support Associate Jobs in Devon, PA (NOW HIRING)

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

KEY RESPONSIBILITIES Provide first-line technical assistance for employee IT issues, including ... Associate or bachelor's degree in information technology, computer science, or related field ...

Proconex

Driver & Warehouse Associate

Royersford, PA · On-site

$16.75 - $20.25/hr

Job Overview The Driver & Warehouse Associate is responsible for delivering parts and materials to ... Assembly & Technical Support * Perform safety checks on regulators and other products after ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

KEY RESPONSIBILITIES • Provide first-line technical assistance for employee IT issues, including ... Associate or bachelor's degree in information technology, computer science, or related field ...

Proconex

Driver & Warehouse Associate

Royersford, PA · On-site

$16.75 - $20.25/hr

Driver - Warehouse Associate Royersford, Pennsylvania, United States Proconex is the exclusive ... Assembly & Technical Support * Perform safety checks on regulators and other products after ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Devon, PA

Technical Support Associate information

See Devon, PA salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Devon, PA is $24.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.87 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Devon, PA?

The most popular types of Technical Support jobs in Devon, PA are:

What cities near Devon, PA are hiring for Technical Support Associate jobs?

Cities near Devon, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate Systems Engineer

City of Philadelphia

Philadelphia, PA • On-site

Full-time

Re-posted 17 days ago

City Of Philadelphia rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

386th of 848 rated public administrative organizations

Job description

Job Summary:
The City of Philadelphia's Office of Innovation & Technology (OIT) is seeking an Associate Systems Engineer to enhance the effectiveness of the city's IT infrastructure. This role involves providing tier 1 and 2 support, managing desktop and laptop systems, and participating in technology projects such as Active Directory migration.
Responsibilities:
• Provide tier 1 and 2 support to customers.
• Create tickets in incident tracking system documenting support requests.
• Resolve assigned support tickets while keeping end user informed of the status of their request.
• Provide support using remote tools.
• Respond to end user inquiries by phone\email\chat.
• Create clear and detailed documentation.
• Explain technical issues to end users.
• Assist junior support staff with resolving higher level issues.
• Participate in project teams to ensure tasks are completed on time.
• Take ownership of endpoint replacement process.
• Troubleshoot problems with Windows operating systems, printers, and installed software.
• Configure laptops and desktops by installing operating system and updating needed drivers and firmware.
• Create and deploy images for laptops and desktops.
• Install, maintain, and update software as necessary.
• Interact with vendors’ technical support desk.
• Determine when issues need to be escalated to tier support of application vendors.
Qualifications:
Required:
• High School Diploma, GED, or higher education.
• Knowledge of PC hardware & A+ certification
• Minimum 2 years of experience in a Desktop Support role
• NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
• Must have a valid PA Driver’s License and the ability to lift 50 lbs.
Preferred:
• A+ Certification
• Ability to work independently and as a team member
• Excellent communication skills to translate technical language to non-technical personnel and customers
• Excellent interpersonal skills
• Excellent time-management and prioritization skills
• Ability to meet multiple competing deadlines
• Ability to overcome obstacles to customer solutions to satisfy customers
• Ability to quickly learn new technologies
• MS Office and other PC software
• Adobe Acrobat
• Web Browsers (Chrome, IE, Firefox)
• Windows desktop operating systems
• Software licensing
• Printers and scanners
• Remote Desktop
• VPN Software
Company:
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States. Founded in 1682, the company is headquartered in Philadelphia, USA, with a team of 10001+ employees. The company is currently Late Stage.

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