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Technical Support Associate Jobs in Chaska, MN (NOW HIRING)

C4 Technical Services

Desktop Support Technician

Plymouth, MN · On-site

$21.25 - $27/hr

Technical Support: * Respond promptly to user-reported IT issues via ticketing systems, phone, or ... Associate or bachelor's degree in computer science, Information Technology, or a related field (or ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Provide technical support to end users via phone, email, and remote support tools. * Troubleshoot ... High School Diploma/GED with 4+ years , Associate Degree with 2+ years , or Bachelor's Degree in ...

Metropolitan Council

Technical Trainer

Saint Paul, MN · On-site

$32.75 - $43.75/hr

We are committed to supporting a diverse workforce that reflects the communities we serve. The ... Associate degree with four (4) years of experience. * Bachelor's degree or higher with two (2) ...

Metropolitan Council

Technical Trainer

Saint Paul, MN · On-site

$76K - $123K/yr

We are committed to supporting a diverse workforce that reflects the communities we serve. The ... Associate degree with four (4) years of experience. * Bachelor's degree or higher with two (2) ...

Metropolitan Council

Technical Trainer

Saint Paul, MN · On-site

$76K - $123K/yr

We are committed to supporting a diverse workforce that reflects the communities we serve. The ... Associate degree with four (4) years of experience. Bachelor's degree or higher with two (2) years ...

Super Radiator Coils

IT Support Technician

Chaska, MN · On-site

$65K - $75K/yr

This position provides walk-up, desk-side, remote service technical support to employees at Super ... Associate degree in technology or related field. * Microsoft Sharepoint Site Management (Cloud)

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Technical Support Associate information

See Chaska, MN salary details

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How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Chaska, MN is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Chaska, MN? The most popular types of Technical Support jobs in Chaska, MN are:
What job categories do people searching Technical Support Associate jobs in Chaska, MN look for? The top searched job categories for Technical Support Associate jobs in Chaska, MN are:
What cities near Chaska, MN are hiring for Technical Support Associate jobs? Cities near Chaska, MN with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Support Specialist

Christensen Group Inc

Eden Prairie, MN • On-site

$56K - $70K/hr

Full-time

Re-posted 12 hours ago

Job description

Description

 We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C's: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support. 


This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects. 


We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment. 


Essential Duties and Responsibilities 

End User Support (50%) 

  • Provide Help Desk support, resolving approximately 50% of daily technical support requests. 
  • Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues. 
  • Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning. 
  • Image, deploy, and manage laptops and other IT hardware. 

Systems & Infrastructure 

  • Manage and maintain network infrastructure, servers, devices, and core IT systems. 
  • Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc. 
  • Perform preventative maintenance and participate in infrastructure improvements and IT projects. 

Security & Documentation 

  • Respond to security incidents, implement remediation, and support cybersecurity initiatives. 
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures. 
  • Participate in a rotating on-call schedule to provide after-hours support when needed. 

Requirements

Qualifications  

  • Associate degree in Information Technology (or equivalent experience). 
  • 3+ years of IT support or systems administration experience. 
  • Strong troubleshooting, communication, and customer service skills. 
  • Self-motivated, collaborative, and eager to learn new technologies. 

Preferred Experience 

  • Networking fundamentals (DNS, DHCP, VLANs, routing) 
  • Microsoft 365, Exchange Online, Intune, Azure, and Entra ID 
  • Active Directory and Group Policy 
  • Wireless: Ruckus Firewall: WatchGuard Endpoint protection: Panda, Huntress Backup: Barracuda 

Preferred Certifications 

  • CompTIA A+, Network+, or Security+ 
  • Microsoft 365 Certified: Enterprise Administrator Expert 
  • Microsoft Certified: Azure Administrator Associate 
  • Microsoft Certified: Security Administrator Associate 

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