Technical Support Associate Jobs in Cedar Rapids, IA

Job Description:

We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.

Responsibilities:

• Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
• Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
• Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
• Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
• Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
• Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
• Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
• Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
• Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
• Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
• Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
• Experience with Cerner electronic health record (EHR) systems and integration is preferred.

Location: Iowa City VA Medical Center 

Basic Qualifications

The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:

• Experience within a medical center and Biomedical Engineering department
• OR, Experience working in or with the Veterans Health Administration (VHA)
• OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations

In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.

Role Specific Qualifications: 

• A two-year associate degree or higher in an applied science or equivalent military training.
• A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
• Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
• Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
• Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
• Familiarity with the setup and application of network test equipment and tools.
• Ability to read, analyze, and interpret technical literature, schematics, and drawings

Eligibility:

Compensation:

Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.

Salary range: $75,000 - $90,000

We are offering a $5,000 signing bonus for those that are local to the facility OR for those that are willing to relocate, $5,000 relocation assistance.

Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.