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Technical Support Associate Jobs in Beverly, MA (NOW HIRING)

Spartronics LLC

Desktop Support Specialist I

Plaistow, NH · On-site

$58K - $62K/yr

Education- Associate's degree in Information Technology, Computer Science, Information Systems, or related technical discipline. * Minimum of 2 years of desktop support, technical support, or related ...

New

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and ... Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Supports the technical development of assigned product categories from design concept and initial ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

City of Newton

Planning Associate

Newton Center, MA · On-site

$68K - $92K/yr

The Associate may also aid in Comprehensive Permits before the Zoning Board of Appeals. The ... Provides staff and technical support to City Council, as needed, including the Land Use Committee ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Beverly, MA

Technical Support Associate information

See Beverly, MA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Beverly, MA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.18 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Beverly, MA?

For Technical Support Associate jobs in Beverly, MA, the most frequently searched job titles are:

What cities near Beverly, MA are hiring for Technical Support Associate jobs?

Cities near Beverly, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Beverly, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,691 per year, or $27.3 per hour.

Technical Associate I, Sur Lab

MIT Human Resources

Cambridge, MA

Full-time

Re-posted 9 days ago

Job description

TECHNICAL ASSOCIATE I, Sur Lab, Picower Institute for Learning and Memory, to assist with general operational and research-related tasks regarding the role of diverse brain regions involved in information processing. The laboratory utilizes state-of-the-art in vivo imaging techniques and advanced behavioral paradigms to elucidate how cortical circuits involved in learning and memory govern behavioral responses. Will be responsible for conducting histology, behavioral experiments, maintenance and scheduling of behavior equipment, technical support for lab personnel, and administrative duties such as purchasing and maintaining compliance with MIT regulatory offices as needed. As skills develop, there is significant potential for increasing involvement in scientific research. Duties may also include establishing, maintaining, and performing experiments in cultured cell lines including induced pluripotent stem cells (iPSCs) and iPSC-derived neuronal or astrocytic cell lines; tissue culture (including brain organoids, stem cells, neuronal progenitors, neurons), stem cell facility maintenance, and molecular and biochemical assays (PCR, western blotting, genotyping, etc.), imaging using confocal or multi-photon techniques; and providing research support and performing administrative and other duties as assigned. This position is ideal for a motivated and organized individual who is interested in systems-level neuroscience and excited about conducting innovative and cutting-edge research.

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About MIT Human Resources

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Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.

Industry

Human resource programs administration

Company size

1 - 10 Employees

Headquarters location

Cambridge, MA, US

Year founded

2014

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