ZipRecruiter

Log In

1

Technical Support Associate Jobs in Beverly, MA (NOW HIRING)

Saviance

Network Support Specialist

Boston, MA · On-site

Required : • 3-5 years of onsite technical and customer support experience • Expertise in Cisco ... Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification • ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and ... Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer ...

Jobtailor

Support Engineer

Boston, MA · On-site

Ability to Explain Technical Systems Certifications & Qualifications * Associates Degree in ... Remote Support Tools * Logging and Alerting Systems #J-18808-Ljbffr

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Supports the technical development of assigned product categories from design concept and initial ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Beverly, MA

Technical Support Associate information

See Beverly, MA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support associate in Beverly, MA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.18 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Beverly, MA?

For Technical Support Associate jobs in Beverly, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Beverly, MA look for?

The top searched job categories for Technical Support Associate jobs in Beverly, MA are:

What cities near Beverly, MA are hiring for Technical Support Associate jobs?

Cities near Beverly, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Beverly, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,691 per year, or $27.3 per hour.

Customer Support Associate (JavaScripting Expert)

Boston, MA • On-site, Remote

Zinier
Software Development • 51 - 200 employees
Learn more about Zinierexternal

$19 - $26/hr

Full-time

Re-posted yesterday

Job description

Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer who is an expert is JavaScripting and knowledge of ReactJS is an added benefit, to join our growing global support team.
In this role, you'll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier's products. You'll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience.
We're looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy. The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers.
Where the role is located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
  • Support critical customer operations through escalation handling and occasional on-call support coverage
  • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

What you'll bring to the role
  • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
  • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
  • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
  • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
  • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
  • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
  • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
  • Flexibility for occasional on-call support or after-hours escalation coverage as needed
  • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
  • Be Hungry. Be Humble. Be Honest. And Hustle.

#LI-Remote

Apply