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Technical Support Associate Jobs in Beverly, MA (NOW HIRING)

... benefits in support of the development, license application and approval, and post-marketing ... For submissions, ensure high quality written presentations of Common Technical Document Efficacy ...

System Support Associate

Middleton, MA ยท On-site

$19.50 - $25.25/hr

The System Support Associate is a client-facing position whose primary responsibility is to support ... Excellent technical writing and verbal communication skills * Solid planning, time management ...

System Support Associate

Middleton, MA ยท On-site

$19.50 - $25.25/hr

The System Support Associate is a client-facing position whose primary responsibility is to support ... Excellent technical writing and verbal communication skills * Solid planning, time management ...

Support Engineer II

Boston, MA ยท On-site

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

IT Support Associate II

Boston, MA ยท On-site

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

IT Support Associate II

Boston, MA ยท On-site

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

Support Engineer II

Boston, MA ยท On-site

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

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Title: Technical Support - In Vivo/ Animal Care-Research Technician Location: Wilmington, MA Pay ... Associate's degree (A.A. IAS.) or equivalent in Biological Sciences or related discipline.

Showing results 21-40

Technical Support Associate information

See Beverly, MA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support associate in Beverly, MA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.18 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Beverly, MA?

For Technical Support Associate jobs in Beverly, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Beverly, MA look for?

The top searched job categories for Technical Support Associate jobs in Beverly, MA are:

What cities near Beverly, MA are hiring for Technical Support Associate jobs?

Cities near Beverly, MA with the most Technical Support Associate job openings:

Infographic showing various Technical Support Associate job openings in Beverly, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,691 per year, or $27.3 per hour.

Technical Associate

Andover, MA โ€ข On-site

Integrated Resources INC
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

Contractor

Re-posted 23 days ago


Job description

Company Description

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.


This is Contract position with my direct clientย 

Job Description

Job Description-

The Author will provide medical documentation summarizing risks and benefits in support of the development, license application and approval, and post-marketing development of one or more drug products.

This will be achieved by applying analytical skills, functional literacy and expertise in document preparation.

The author will contribute essential deliverables which could include clinical overviews, integrated analyses of safety and efficacy, responses to regulatory questions, risk management plans, REMS, key sections of the Investigator's Brochure, the Annual Safety Report and regulatory briefing documents.ย 

Individual will create and foster an environment of partnership with other members of product teams, in collaboration with the Project Team, assess document requirements, complexity, and potential issues with a submission, and develop strategies to deal with these, and lead a team of internal and external (contractors) authors.ย 

RESPONSIBILITIES:ย 

Prepare the Clinical Overview, integrated safety, efficacy, pharmacology and biotherapeutic summaries, regulatory responses, internal and external risk/benefit briefing documents, for one or more assigned products.

For submissions, ensure high quality written presentations of Common Technical Document Efficacy components that are compliant with regulations, ICH guidelines, and corporate SOPs.ย 

Author documents such as agency briefing documents, key sections of the Investigator's Brochure, the Annual Safety Report and the core data sheet.

Communicate resource, timeline and emerging data interpretation issues that have regulatory impact, to the project team and line management.

Develop and sustain constructive relationships within WSR, and with Development Operations.

Collaborate with development Product Teams to prepare or lead preparation of Clinical/Regulatory documents (MD deliverables).

Identify resource, timeline and emerging data interpretation issues that have regulatory impact, and clearly communicate the consequences of these issues to the project team and line management.

Serve as the point of contact ("go to" person) for one or more projects or products.ย 

Organize and lead a MD matrix team of authors to deliver all MDL deliverables for each assigned project.ย 

Ensure key messages and document style are communicated to authors and team to ensure consistency across different documents

Qualifications

Qualifications-

Scientific/medical academic background (e.g. PharmD/PhD or MSc/BSc with experience),

or equivalent.ย 

BS degree and 1 or more years of pharmaceutical experience preferred.

An advanced degree preferred and at least 3 years medical writingย 

experience and /or experience in pharmaceutical development.ย 

Strong functional literacy is desirable: for example a track record of communicatingย 

complex information and analyses effectively in writing to a variety of scientific and non-scientific audiences.ย 

Applies expert knowledge, analytical skills, and knowledge of clinical and regulatoryย 

guidance.

Able to clearly articulate scientific and clinical data in all written and verbalย 

communication.

May include a track record of leadership abilities either as a direct supervisor or within aย 

matrix setting.

Technical Skill Requirements:

Able to work well in cross-functional teams, exhibiting a combination of active listening skills and also the confidence to guide decision-making for the document content strategy.

Able to think creatively and to develop strategic plans that demonstrate sound judgment.

Exhibits sound project management and time management skills.

Able to interact effectively with all levels/roles of project team members.

Able to manage expectations and the time pressures associated with authoring, resolving comments, updating and finalizing documents.

Demonstrates proactive nature in taking on assignments and readily mentors other colleagues in area of expertise.

Is able to implement systems and processes and suggest process improvements.

Able to project manage and appropriately prioritize medium to high volume of work, with short deadlines.

Able to complete and turn around high quality outputs with only minimal guidance from management.

Additional Information

Regards

Pooja Mishra

Clinical Recruiter

Integrated Resources, Inc.ย 

IT Life Sciences Allied Healthcare CRO

Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I

Tel: 732 429 1636

(W) 732-549-2030 x 214 | (F) 732-549-5549

Gold Seal JCAHO Certified for Health Care Staffingย 

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996