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Technical Support Associate Jobs in Apex, NC (NOW HIRING)

gpec

Technology Support Specialist

Raleigh, NC · On-site

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

gpec

Technology Support Specialist

Raleigh, NC · On-site

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

gpec

Technology Support Specialist

Raleigh, NC · On-site

Provide technical support for assigned digital platforms, applications, and connected technology ... Education Associate degree in Information Technology, Computer Science, Business Systems ...

Kop-Coat, Inc.

Field Technical Specialist

Raleigh, NC · On-site

$75K - $85K/yr

The Field Technical Specialist is a sales and support role , designed to generate contractor ... Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ ...

New

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ... S. and Canada provide a broad range of technical expertise in defense, civil, and health ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

Harris

Associate Computer Operator

Raleigh, NC

Associate Computer Operator - Junior IT Operations Support Location: Fully onsite in Raleigh, North ... Basic troubleshooting and technical support skills Preferred Background: * Retail or customer ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Apex, NC

Technical Support Associate information

See Apex, NC salary details

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How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Apex, NC is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Apex, NC?

The most popular types of Technical Support jobs in Apex, NC are:

What cities near Apex, NC are hiring for Technical Support Associate jobs?

Cities near Apex, NC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Apex, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,136 per year, or $18.8 per hour.

Computer Support Associate I - Infrastructure

CTC USA, LLC

Fuquay Varina, NC • On-site

$25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job title: Computer Support Associate I - Infrastructure
Location 100% Onsite - Fuquay-Varina, NC 27526
Pay rate: $25/hr on W2
Duration: 12 months
 
Job Description: 
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
Support activities require some technical background while being strongly administrative in nature.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information.
Has some breadth, depth and/or frequency of interaction with external contacts.
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates
Exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported.
Is responsible for resolving those problems with pre- established and documented solutions.
Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations.
Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
 
Additional Details
  • Must be able to work 1st and 3rd shift. 1st shift hours 6:00 AM - 4:30 PM 3rd shift hours 6:00 PM - 5:00 AM. Assignment will start 1st shift but during busy season and needs candidate will need to be flexible to work 3rd shift hours as well.
  • To provide onsite deskside Tier 2 support performing the following duties:
  • Primary Duties for this role:
  • Deploying new computers to replace old ones.
  • Upgrading to window 11 from 10
  • Imaging computers
  • Disposing of outdated assets
  • Strong Software skills: PowerShell, python, etc.
  • On your feet a lot- Must be able to lift 50 pounds
  • Metatarsal safety boots required first day
  • Lifting and moving printers
Additional details:-
  • Documents recording and/or distributing information.
  • Has some breadth, depth and/or frequency of interaction with external contacts.
  • Typical examples include updating assets in Service Now, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records
  • Responsible for recognizing problems with the processes/operations supported.
  • Is responsible for resolving those problems with pre- established and documented solutions.
  • Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations.
Job Requirements:-
  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts
  • Ability to drive locally
  • 1 year or more IT experience preferred, but recent college graduates will be considered 

Education Requirements:-

  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

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